AI Platform Enablement Lead (Hybrid)

T. Rowe Price; Baltimore (MD); Hybrid; USD 110,000 - 188,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus eligibility

Hybrid work schedule

Health and wellness benefits

Paid time off

Job summary

T. Rowe Price is seeking an experienced professional to own the design, build, and operation of enterprise AI platform integrations across multiple vendors.

You will lead the AI support and enablement function, manage high-touch stakeholder relationships, and serve as the L3/L4 escalation point for platform and connector issues. The role includes defining triage and escalation paths, leading user enablement activities, and ensuring governance, logging, and telemetry across the platform.

Qualifications

• 5+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administration.
• Experience leading or mentoring engineers and running a technical support or enablement function.
• Proven relationship management and stakeholder communication skills, including supporting senior, high-touch business users.

Responsibilities

• Design, build, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations.
• Implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection.
• Serve as L3/L4 technical escalation for platform defects, connector failures, and model/runtime issues raised by Tier 0-2 support.
• Lead the AI support model: define Tier 0-2 triage, escalation paths, SLAs, and knowledge base content, and direct support staff and vendor support relationships.
• Lead user enablement: onboarding, training, office hours, and adoption guidance, and analyze support trends and user feedback to drive product and process improvements.
• Own relationship management with high-touch business groups serve as trusted technical partner and escalation point, run regular check-ins, understand their workflows and data sensitivities, and proactively shape support and enablement plans to their needs.
• Partner with Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operate.
• Own provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configuration.
• Maintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirements.
• Evaluate vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as needed.
• Contribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation.
• Support platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirements.

Skills

Integration engineering

L3/L4 escalation

Stakeholder management

SSO/SAML/OIDC

API integrations

Observability tooling

Tools

Apigee

Microsoft Graph

SCIM provisioning

RBAC design

Job description

T. Rowe Price is seeking an experienced professional to own the design, build, and operation of enterprise AI platform integrations across multiple vendors.

You will lead the AI support and enablement function, manage high-touch stakeholder relationships, and serve as the L3/L4 escalation point for platform and connector issues. The role includes defining triage and escalation paths, leading user enablement activities, and ensuring governance, logging, and telemetry across the platform.