Hybrid Lead AI Platform Enablement Engineer

T. Rowe Price Hong Kong; Baltimore (MD); Hybrid; USD 110,000 - 188,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus eligibility

Hybrid work schedule

Health and wellness benefits

Paid time off

Family care resources

Job summary

T. Rowe Price is seeking a senior engineer to own the build-out and operation of an enterprise AI platform across multiple vendors. You will design connectors, implement guardrails, and serve as a primary escalation point for platform issues.

The role includes leading the AI support model, user enablement, and strong vendor partnerships. The position requires 5+ years in integration or enterprise SaaS with hands-on SSO/SAML/OIDC and API experience.

Qualifications

• 5+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administration
• Experience leading or mentoring engineers and running a technical support or enablement function
• Proven relationship management and stakeholder communication skills, including supporting senior, high-touch business users (e.g., investment professionals)
• Hands-on experience with SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms
• Experience integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patterns
• Familiarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance logging
• Understanding of agentic AI risk concepts (tool use, memory, autonomy) and control-plane/guardrail design
• Experience with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platforms
• Ability to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifacts
• Comfortable operating as L3/L4 escalation point and partnering with vendor support teams
• Preferred: Experience in financial services or another highly regulated industry

Responsibilities

• Design, build, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations
• Implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection
• Serve as L3/L4 technical escalation for platform defects, connector failures, and model/runtime issues raised by Tier 0–2 support
• Lead the AI support model: define Tier 0–2 triage, escalation paths, SLAs, and knowledge base content, and direct support staff and vendor support relationships
• Lead user enablement: onboarding, training, office hours, and adoption guidance, and analyze support trends and user feedback to drive product and process improvements
• Own relationship management with high-touch business groups serve as trusted technical partner and escalation point, run regular check-ins, understand their workflows and data sensitivities, and proactively shape support and enablement plans to their needs
• Partner with Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts for handoff to WXT operate
• Own provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configuration
• Maintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirements
• Evaluate vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as needed
• Contribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation
• Support platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirements

Skills

Integration/Platform engineering

Stakeholder communication

Mentoring/leadership

SSO/SAML/OIDC

APIs/API gateways (Apigee)

Tools

Apigee

Microsoft Graph

RBAC design

MCP-based tools

Job description

T. Rowe Price is seeking a senior engineer to own the build-out and operation of an enterprise AI platform across multiple vendors. You will design connectors, implement guardrails, and serve as a primary escalation point for platform issues.

The role includes leading the AI support model, user enablement, and strong vendor partnerships. The position requires 5+ years in integration or enterprise SaaS with hands-on SSO/SAML/OIDC and API experience.