Enterprise AI Engagement Lead

Profound; Boston (MA); On-site; USD 110,000 - 200,000; Full time

Job summary

Profound is seeking an Engagement Manager to lead the AI search program for enterprise customers from onboarding to adoption and ongoing engagement. You’ll partner with Sales, Product, and Engineering to deliver strategic outcomes, guiding customers toward the best practices and actionable tactics that boost AI visibility.

You’ll manage a portfolio of 25 to 35 customers, drive measurable outcomes, conduct regular business reviews, and balance speed with thoughtful risk management in a

Qualifications

• 4+ years of enterprise customer experience in CS, AM, or consulting.
• Excellent communication; able to deliver presentations.
• Self-motivated with strong relationship-building.
• Comfortable working in ambiguous environments.
• Analytical mindset with data-driven approach.
• Strong project management and multitasking skills.
• Experience in the search or marketing industry.

Responsibilities

• Serve as primary point of contact for 25–35 enterprise customers.
• Own onboarding, implementation, and measurable outcomes.
• Conduct strategic business reviews; identify opportunities and risks.
• Understand customer objectives; manage cross-functional relationships.
• Become an expert in AI search and large language models.
• Multi-thread engagements to mitigate stakeholder turnover.
• Partner with Account Management to ensure value delivery.
• Collaborate with Sales, Product, and Engineering to optimize implementation.

Skills

Customer success

Account management

Communication

Analytical thinking

Project management

Job description

Profound is seeking an Engagement Manager to lead the AI search program for enterprise customers from onboarding to adoption and ongoing engagement. You’ll partner with Sales, Product, and Engineering to deliver strategic outcomes, guiding customers toward the best practices and actionable tactics that boost AI visibility.

You’ll manage a portfolio of 25 to 35 customers, drive measurable outcomes, conduct regular business reviews, and balance speed with thoughtful risk management in a