Enterprise AI Deployment PM

delight.ai; San Mateo (CA); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Be Your Best Self boost $3,500

Parental leave

401(k)

HSA & FSA options

Job summary

Delight.ai is seeking a Forward Deployed Product Manager in San Mateo to own pilot-to-production deployments of AI agents for enterprise CX. You will work directly with customers, translate insights into product direction, and drive value in real time.

You will combine field work with engineering input, drafting deployment playbooks, and guiding teams through scoping, configuration, testing, and go-live, while maintaining strong customer relationships and measurable outcomes.

Qualifications

• 2 to 4 years in a PM or product-facing role, with strategy consulting background as a strong plus.
• A CS degree or technical equivalent. You understand how software is built even if you're not writing it day-to-day.
• Hands-on familiarity with AI tools, agent frameworks, or LLM-based systems. You’ve used them to do real work, not just to experiment.
• Ability to be in our San Mateo office a minimum of 3 days per week and to travel frequently, sometimes on short notice.

Responsibilities

• Embed with enterprise customers to map their CX workflows, then design and deploy AI agents, using Delight.ai's platform alongside supporting tools and automations, that deliver measurable business outcomes.
• Run the full deployment lifecycle from scoping and configuration through testing, go-live, and post-launch iteration, using AI-assisted workflows to move faster at every stage.
• Surface field insights and translate them into crisp, prioritized feedback for product and engineering teams.
• Build and refine internal playbooks and tooling, including AI-powered templates and automated reporting, that make every future deployment faster and more reliable.
• Act as the connective tissue between customer success, engineering, and product. Make sure nothing important gets lost between teams.
• Identify patterns across deployments that point to product gaps or opportunities, and advocate for them with data and customer evidence.
• Co-own deployment outcomes with customers. You're not handing off a ticket. You're accountable for what gets built.

Skills

PM experience

Product-facing role

Strategy consulting

Education

CS degree or technical equivalent

Tools

AI tools

Agent frameworks

LLM-based systems

Job description

Delight.ai is seeking a Forward Deployed Product Manager in San Mateo to own pilot-to-production deployments of AI agents for enterprise CX. You will work directly with customers, translate insights into product direction, and drive value in real time.

You will combine field work with engineering input, drafting deployment playbooks, and guiding teams through scoping, configuration, testing, and go-live, while maintaining strong customer relationships and measurable outcomes.