Customer-Facing AI Deployment PM

Sendbird; San Mateo (CA); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO 20 days, holidays, sick days

401(k) with auto-enrollment

HSA & FSA options

Parental leave

Volunteer day

Job summary

Sendbird in San Mateo is seeking a Forward Deployed Product Manager to bridge customer needs with Delight.ai deployments. You will embed with enterprise clients, map CX workflows, and design AI agents that deliver measurable business impact.

The role requires 2–4 years in PM or product-facing work (consulting a plus), a CS degree or technical equivalent, and hands-on experience with AI tooling. You will travel frequently and spend three days per week in the office.

Qualifications

• 2 to 4 years in a PM or product-facing role, with a strategy consulting background as a strong plus.
• A CS degree or technical equivalent. You understand how software is built even if you’re not writing it day-to-day.
• Hands-on familiarity with AI tools, agent frameworks, or LLM-based systems. You’ve used them for real work, not just experimentation.
• Ability to be in our San Mateo office a minimum of 3 days per week and to travel frequently, sometimes on short notice.

Responsibilities

• Embed with enterprise customers to map their CX workflows, then design and deploy AI agents using Delight.ai’s platform and supporting tools to deliver measurable business outcomes.
• Run the full deployment lifecycle from scoping and configuration through testing, go-live, and post-launch iteration, using AI-assisted workflows to move faster at every stage.
• Surface field insights and translate them into crisp, prioritized feedback for product and engineering teams.
• Build and refine internal playbooks and tooling, including AI-powered templates and automated reporting, that make every future deployment faster and more reliable.
• Act as the connective tissue between customer success, engineering, and product, ensuring nothing important is lost between teams.
• Identify patterns across deployments that point to product gaps or opportunities, and advocate for them with data and customer evidence.
• Co-own deployment outcomes with customers. You’re not handing off a ticket; you’re accountable for what gets built.

Skills

PM or product-facing experience

Strategy consulting background

Customer engagement

Education

CS degree or technical equivalent

Tools

AI tools

Agent frameworks

LLM-based systems

Job description

Sendbird in San Mateo is seeking a Forward Deployed Product Manager to bridge customer needs with Delight.ai deployments. You will embed with enterprise clients, map CX workflows, and design AI agents that deliver measurable business impact.

The role requires 2–4 years in PM or product-facing work (consulting a plus), a CS degree or technical equivalent, and hands-on experience with AI tooling. You will travel frequently and spend three days per week in the office.