Enterprise AI Activation & Success Lead

WRITER; New York (NY); Hybrid; USD 173,500 - 219,500; Full time

Benefits offered by this job

Generous PTO

Medical, dental, and vision coverage

Parental leave for all parents

Stock options and 401k

Job summary

WRITER is seeking a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build programs that turn AI investment into measurable outcomes.

This is a hybrid role based in our New York City hub. The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.

Qualifications

• At least 9 years of proven track record owning activation success and driving measurable adoption outcomes.
• Deep experience understanding customer use cases and mapping workflows to business objectives.
• Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops.
• Experience building advocate networks and power user communities.
• Ability to connect platform usage to business outcomes and articulate ROI.

Responsibilities

• Own activation and platform success by understanding each customer's use cases and success metrics.
• Build and co-develop custom AI solutions with customers and translate use cases into workflows that drive measurable outcomes.
• Design and execute activation strategies to drive measurable platform adoption.
• Implement champion programs, office hours, usage dashboards, trainings, and workshops.
• Build champion communities and power user networks.
• Lead educational workshops and live events.
• Collaborate cross-functionally to refine materials based on feedback and adoption data.
• Develop relationships with customer stakeholders and executive sponsors.

Skills

Activation ownership

Understand customer use cases

Activation strategies

Champion networks

ROI articulation

Technical proficiency

Workshop delivery

Curriculum collaboration

Cross-functional collaboration

Program management

Job description

WRITER is seeking a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build programs that turn AI investment into measurable outcomes.

This is a hybrid role based in our New York City hub. The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.