Enterprise AI Account Manager – Growth & Retention (Remote)

DaParrot Ltd; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

ElevenLabs is seeking an experienced Customer Success / Account Manager to partner with enterprise customers building and deploying AI agents on the ElevenLabs Agents Platform. You will advise on agent design, personas, conversation flows and integrations to deliver measurable business outcomes in production environments.

You will lead expansion within a defined portfolio, targeting net revenue retention and multi-product adoption, and collaborate with Sales, Engineering, and Customer Success to

Qualifications

• 5-7 years of CS or AM experience in B2B SaaS or AI/ML products.
• Experience with deploying AI agents and API integrations is preferred.
• Proven ability to meet revenue quotas and drive cross-sell opportunities.

Responsibilities

• Advise on agent design and deployment to enterprise customers.
• Lead expansion opportunities across a defined portfolio.
• Collaborate with Sales, Engineering, and Customer Success to grow revenue.

Skills

Customer Success

Account Management

Communication

Analytical Skills

Job description

ElevenLabs is seeking an experienced Customer Success / Account Manager to partner with enterprise customers building and deploying AI agents on the ElevenLabs Agents Platform. You will advise on agent design, personas, conversation flows and integrations to deliver measurable business outcomes in production environments.

You will lead expansion within a defined portfolio, targeting net revenue retention and multi-product adoption, and collaborate with Sales, Engineering, and Customer Success to