IT Support Specialist

Pacific Maritime Group Inc DBA Pacific Tugboat Service Inc; San Diego (CA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Sick Leave

Paid Holidays

Company health benefits

401K with Company Match

Year-end bonus

Job summary

Pacific Maritime Group is seeking an IT Support Specialist to manage on-site IT operations across office and vessel environments. You will support end users, manage core systems, ensure security, and maintain connectivity between cloud and on-premise infrastructure.

Be part of a great company with a comprehensive benefits package and a strong work culture. This is a full-time on-site position in San Diego.

Qualifications

• High school diploma or higher with onsite IT support experience.
• Experience installing and maintaining Windows workstations, servers, printers, and network devices.
• Proficiency with Microsoft 365 administration, Active Directory, user access management, and MFA.
• Strong troubleshooting across Windows, apps, and mobile devices.
• Knowledge of TCP/IP, DNS, DHCP, VPN.
• Experience maintaining asset inventory and documentation.

Responsibilities

• Deploy and maintain Windows workstations, servers, printers, and network devices.
• Provide Tier 1/2 support for hardware, OS, apps, and mobile devices.
• Administer Microsoft 365 services including Exchange Online, Entra ID, SharePoint, and OneDrive.
• Manage Active Directory users, group policies, and MFA.
• Perform system patching, endpoint security monitoring, and basic hardening.
• Support cloud storage platforms and backup integrity.
• Maintain IT asset inventory, licenses, and technical docs.
• Board vessels to perform onboard network setup and troubleshooting.

Skills

On-site support

Windows troubleshooting

Network basics

Communication skills

Education

High school diploma

Tools

Microsoft 365

Active Directory

Azure / Entra ID

SharePoint / OneDrive

Job description

Position Summary

Pacific Maritime Group is seeking a technically strong IT Support Specialist to manage onsite IT operations across office and vessel environments. This role supports end users, administers core systems, maintains security controls, and ensures reliable connectivity between cloud and on-premise infrastructure.

Be a part of a great company with comprehensive benefits package and a great work culture!

This is a full-time on-site position

Responsibilities:

• Deploy, configure, and maintain Windows workstations, servers, printers, and network devices.
• Provide Tier 1 and Tier 2 support for hardware, operating systems, business applications, and mobile devices (iOS and Android).
• Administer Microsoft 365 services including Exchange Online, Entra ID (Azure AD), SharePoint, and OneDrive.
• Manage Active Directory user accounts, group policies, access controls, and multi-factor authentication.
• Perform system patching, endpoint updates, antivirus monitoring, and basic security hardening.
• Support cloud storage platforms and maintain backup integrity.
• Maintain IT asset inventory, license tracking, and technical documentation.
• Board vessels as required to perform onboard network setup, device installation, and troubleshooting.

Qualifications

Required

• High school diploma or higher with experience providing onsite IT support in a business or industrial environment
• Experience installing and maintaining Windows workstations, servers, printers, and network devices
• Proficiency with Microsoft 365 administration, Active Directory, user access management, and multi-factor authentication
• Strong troubleshooting skills across Windows systems, business applications, and mobile devices
• Working knowledge of basic networking concepts such as TCP/IP, DNS, DHCP, and VPN
• Experience maintaining system updates, endpoint security, IT asset inventory, and technical documentation
• Strong written and verbal communication skills

Preferred

• Experience with Microsoft Azure, including Virtual Machine deployment, VPN Gateway configuration, and site-to-site connectivity with local networks
• Experience managing or maintaining company website using WordPress
• Experience supporting or posting company content on LinkedIn, Instagram, or Facebook
• Experience running analytics reports using tools such as Google Business Profile insights, keyword performance metrics, and website traffic reporting

Physical Demands

• Ability to work onsite and safely board docked vessels, including climbing ladders and navigating confined marine spaces
• Ability to lift and install IT equipment
• Ability to sit, stand, and perform extended computer work with adequate hearing and vision

Benefits:

• Sick and vacation package
• Paid Holidays
• Company PAID health benefits (medical, dental, vision and life insurance)
• 401K with Company Match
• Additional voluntary benefits like, FSA, Aflac products, additional life insurance, etc.
• Year-end bonus opportunity.

Salary

$26.00-$36.00 DOE

Pacific Maritime Group is an equal opportunity workplace. We don't just accept but we celebrate and support differences for the benefit of our employees. Pacific Maritime Group is proud to be an affirmative action employer.