Enterprise Account Success Manager

Estes Forwarding Worldwide; Richmond (VA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Paid vacation

Sick time

Holidays

401(k) match

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

AD&D insurance

Referral bonus

Job summary

Estes Forwarding Worldwide (EFW) seeks a Manager, Enterprise Account Support to co-manage assigned accounts with the Enterprise Account Manager. You will collaborate with sales, operations, and internal SMEs to ensure high service levels, successful onboarding, and strong client partnerships.

The role emphasizes coordinating with EAMs on client strategies, preparing business reviews, and monitoring KPIs and SLAs to drive continuous improvements across accounts.

Qualifications

• Ability to define business problems within the organization and use statistical analysis, simulations, predictive modeling, or other methods to analyze and develop practical solutions.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Excellent oral and written communication skills.
• Ability to prioritize, manage time effectively, and elevate issues appropriately.

Responsibilities

• Develop and maintain strong, long-term client relationships within the EAM assigned accounts.
• Work with the EAM to support sales, operations, IT, accounting, and executive teams for open communication and customer service excellence.
• Gather information from members at all levels to identify problems and potential solutions.
• Assist with researching and providing solutions for process and service improvements.
• Help develop new relationships with accounts through networking and opportunities during meetings and conversations.
• Adhere to CRM processes and ensure updated data, notes, and next steps are captured.
• Assist onboarding and integration of new customer accounts.

Skills

Business problem solving

Communication skills

Report writing

Time management

Stakeholder management

Analytical thinking

US work eligibility

Education

Bachelor's degree

Job description

Estes Forwarding Worldwide (EFW) seeks a Manager, Enterprise Account Support to co-manage assigned accounts with the Enterprise Account Manager. You will collaborate with sales, operations, and internal SMEs to ensure high service levels, successful onboarding, and strong client partnerships.

The role emphasizes coordinating with EAMs on client strategies, preparing business reviews, and monitoring KPIs and SLAs to drive continuous improvements across accounts.