Enterprise Account Manager — Wellness Programs (Hybrid NYC)

Exubrancy; New York (NY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

PTO

Health Insurance

401k

Pre-Tax Commuter Benefits

Parental Leave

Monthly Wellness Stipend

Monthly Team Building Events

Weekly Team Wellness Events

Pet-Friendly Office

Job summary

Exubrancy seeks an Account Manager to own end-to-end relationships with high-value clients in a hybrid NYC environment. You’ll guide program design, growth, and renewal opportunities while partnering with sales and operations to drive portfolio health.

You will resolve complex client issues, onboard junior teammates, and help shape the account management function in a fast-growing company focused on health and wellness in the workplace.

Qualifications

• 3+ years in a fast-paced role (Account Management, Sales or Customer Success preferred).
• Proven enterprise client relationship ownership with upsell/renewal responsibility.
• Comfort with ambiguity and independently navigating high-stakes situations.
• Highly organized with multiple priorities in a fast-paced, high-growth environment.
• Detail-oriented and reliable with strong communication and problem-solving skills.
• Proficient in Google Workspace; Airtable experience a major plus; familiarity with AI tools.

Responsibilities

• Own end-to-end relationships for high-value accounts as the primary strategic contact.
• Lead strategic conversations on program design and expansion with sales to spot upsell/renewal opportunities.
• Escalate and resolve high-stakes or sensitive client issues beyond coordinators.
• Maintain portfolio health: retention, satisfaction, revenue growth, event staffing, invoicing accuracy.
• Onboard and coach Account Coordinators as they grow into the function.
• Collaborate with sales, operations, and leadership on renewal strategy, pricing, and planning.

Skills

Account ownership

Enterprise relationships

Upsell & renewals

Ambiguity tolerance

Organization

Attention to detail

Tech savvy

Google Workspace

Airtable

AI tools

Interpersonal skills

Entrepreneurial mindset

Wellness/customer focus

Tools

Google Workspace

Airtable

AI-based LLMs

Job description

Exubrancy seeks an Account Manager to own end-to-end relationships with high-value clients in a hybrid NYC environment. You’ll guide program design, growth, and renewal opportunities while partnering with sales and operations to drive portfolio health.

You will resolve complex client issues, onboard junior teammates, and help shape the account management function in a fast-growing company focused on health and wellness in the workplace.