Experiential Programs Account Manager (Hybrid/Remote)

underdog venture team; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Unlimited PTO

Job summary

underdog & company seeks a detail-driven Account Manager to own the operational, analytical, and financial backbone of a marquee financial services consumer experiences program. You’ll manage a high-volume portfolio, from reservations to reconciliation, while leading a 1–2 person team.

This hybrid NY role (or remote in Chicago/Miami) follows ET business hours and reports to the Account Director, coordinating with internal partners and the client to maximize program ROI.

Qualifications

• 3+ years in marketing operations or analytics with hands-on data management across multiple sources.
• Advanced Excel/Sheets: pivots, XLOOKUP, INDEX/MATCH, data cleanup.
• Proficiency in a BI tool (DOMO preferred; Tableau/Power BI/Looker acceptable).
• Experience with financial tracking, reconciliation or payments validation.
• Experience supervising or mentoring at least one team member.
• Strong written and verbal communication; able to translate data for clients.
• Detail-oriented with accuracy in financial data and live experience information.
• Based in NY, Chicago, or Miami.

Responsibilities

• Lead operations and fulfillment for the client's experiences, track reservations, inventory, and communications.
• Manage customer service inbox and escalations through to resolution.
• Update experience pages in Skyword CMS with accurate content and pricing.
• Identify ways to improve operational processes and efficiency across the lifecycle.
• Pull and analyze data across CRM and experiences platform, track KPIs.
• Build dashboards in DOMO and ensure data accuracy.
• Translate performance data into client-ready recommendations.
• Oversee monthly payout reconciliations and ensure payments are accurate.
• Coach and manage 1-2 team members; provide feedback and ensure quality.
• Communicate deadlines, risks, and issues to stakeholders.

Skills

Excel/Google Sheets

BI/Data Visualization

Financial tracking

Team leadership

Communication

Attention to detail

Ownership

Location flexibility

Tools

Skyword CMS

DOMO

SFMC

Job description

underdog & company seeks a detail-driven Account Manager to own the operational, analytical, and financial backbone of a marquee financial services consumer experiences program. You’ll manage a high-volume portfolio, from reservations to reconciliation, while leading a 1–2 person team.

This hybrid NY role (or remote in Chicago/Miami) follows ET business hours and reports to the Account Director, coordinating with internal partners and the client to maximize program ROI.