Account Manager

Exubrancy; New York (NY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

PTO

Health Insurance

401k

Pre-Tax Commuter Benefits

Parental Leave

Monthly Wellness Stipend

Monthly Team Building Events

Weekly Team Wellness Events

Pet-Friendly Office

Job summary

Exubrancy seeks an Account Manager to own end-to-end relationships with high-value clients in a hybrid NYC environment. You’ll guide program design, growth, and renewal opportunities while partnering with sales and operations to drive portfolio health.

You will resolve complex client issues, onboard junior teammates, and help shape the account management function in a fast-growing company focused on health and wellness in the workplace.

Qualifications

• 3+ years in a fast-paced role (Account Management, Sales or Customer Success preferred).
• Proven enterprise client relationship ownership with upsell/renewal responsibility.
• Comfort with ambiguity and independently navigating high-stakes situations.
• Highly organized with multiple priorities in a fast-paced, high-growth environment.
• Detail-oriented and reliable with strong communication and problem-solving skills.
• Proficient in Google Workspace; Airtable experience a major plus; familiarity with AI tools.

Responsibilities

• Own end-to-end relationships for high-value accounts as the primary strategic contact.
• Lead strategic conversations on program design and expansion with sales to spot upsell/renewal opportunities.
• Escalate and resolve high-stakes or sensitive client issues beyond coordinators.
• Maintain portfolio health: retention, satisfaction, revenue growth, event staffing, invoicing accuracy.
• Onboard and coach Account Coordinators as they grow into the function.
• Collaborate with sales, operations, and leadership on renewal strategy, pricing, and planning.

Skills

Account ownership

Enterprise relationships

Upsell & renewals

Ambiguity tolerance

Organization

Attention to detail

Tech savvy

Google Workspace

Airtable

AI tools

Interpersonal skills

Entrepreneurial mindset

Wellness/customer focus

Tools

Google Workspace

Airtable

AI-based LLMs

Job description

Exubrancy is on a mission to make the world a happier and healthier place by bringing premium wellness and amenity programming to the modern workplace. Our offerings, led by top-tier wellness experts and experience facilitators, have catalyzed lifestyle changes for over 1,000 forward-thinking organizations like Spotify, Dropbox, and Etsy.

In joining Exubrancy, you aren't just taking a job; you’re becoming an integral part of a rapidly scaling small business where your work directly impacts our growth and the wellbeing of thousands of employees.

The Role:

As an Account Manager, your impact is sweeping. You will be the face of Exubrancy for our clients, acting as a strategic partner to help them develop and grow their wellness programs. A successful candidate will be highly organized, an exceptional communicator, comfortable managing high-value enterprise accounts, and excited to help shape the account management function at a fast-growing organization.

What You’ll Do:

• Portfolio Ownership: Own end-to-end relationships for Exubrancy's highest-value and most complex client accounts, serving as the primary strategic point of contact.
• Strategic Growth: Lead strategic conversations on program design and expansion, partnering with sales to identify upsell and renewal opportunities before clients ask.
• Escalation Point: Take on issues that Account Coordinators can't resolve independently, and lead resolution of high-stakes or sensitive client situations.
• Account Health & Oversight: Own the overall health of your portfolio (retention, satisfaction, revenue growth), including accountability for event staffing and invoicing accuracy.
• Mentorship: Onboard and coach Account Coordinators as they grow into the function.
• Cross-Functional Partnership: Work with sales, operations, and leadership on renewal strategy, pricing, and account planning.

Skills & Qualifications:

• 3+ years of experience in a fast-paced, challenging work environment (Account Management, Sales, or Customer Success preferred).
• Account Ownership: Demonstrated track record owning enterprise or high-complexity client relationships, including upsell/renewal responsibility.
• Comfort with Ambiguity: Comfortable navigating ambiguous, high-stakes situations independently
• Organized: Highly organized with the ability to manage multiple priorities in a fast-paced, evolving high-growth environment.
• Detail-Oriented: Quick, efficient, and thorough, you take pride in "nothing slipping through the cracks.”
• Tech Savvy: Proficient in Google Workspace tools; experience with Airtable is a major plus. Familiarity with AI-based LLMs to enhance productivity, streamline communications, and solve problems creatively.
• Interpersonal Excellence: Personable, exuberant, and genuinely love connecting with people via phone and in person.
• Entrepreneurial Spirit: Resourceful, independent, and comfortable taking the lead on new projects.
• Mission-Driven: A genuine passion for health, wellness, and building community.

Work Environment

Hybrid NYC-based role (2 days/week in-office).

$75,000-$80,000/year, based on experience. Total potential compensation includes participation in our annual company performance bonus pool, rewarding your contribution to our collective growth.

Benefits include PTO, Health Insurance, 401k, Pre-Tax Commuter Benefits, Parental Leave, Monthly Wellness Stipend, Monthly Team Building Events, Weekly Team Wellness Events, Pet-Friendly Office

Exubrancy is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.