Enterprise Account Manager — Growth & Renewal Leader

Shade.inc; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Shade.inc is seeking an Account Manager to scale customer growth and retention during a period of rapid company expansion. You will own the commercial relationship across a growing book of mid-market and enterprise accounts, driving renewals and expansions with cross-functional teams to maximize value.

This high-impact role reports to the Head of Account Management and offers exposure to sales leadership, Engineering, and Customer Success as Shade scales.

Qualifications

• 4 to 6+ years of experience in Account Management or similar post-sale commercial roles in SaaS.
• Proven track record owning renewals, expansions, and multi-stakeholder commercial relationships.
• Experience managing a book of 50 to 100+ mid-market and/or enterprise accounts.
• Ability to navigate both strategic customer conversations and operational follow-through.
• Strong commercial judgment and comfort owning pricing and negotiation conversations.
• Proven ability to work cross-functionally with customer success, implementation, support, product, sales, and leadership.
• Strong discovery skills and the ability to uncover business pain, understand customer priorities, and drive toward meaningful outcomes.
• Strong AI tool acumen, with the ability to use AI to accelerate internal workflows, improve personal and team efficiency, and drive better execution.
• Clear communicator with strong organizational skills and high attention to detail.
• Comfortable operating in a fast-paced, evolving startup environment.
• Genuinely curious, resourceful, adaptable, and driven.
• Excited by building, not just maintaining, and motivated by the opportunity to help shape a growing function

Responsibilities

• Lead commercial conversations including pricing, packaging, negotiation, renewal strategy, and close.
• Own renewals and expansion across a growing book of mid-market and enterprise accounts.
• Identify growth opportunities across additional users, teams, workflows, and broader organizational adoption.
• Build and manage relationships across end users, champions, buyers, and executive stakeholders.
• Act as a strategic advisor by understanding customer workflows, pain points, goals, and business priorities, then aligning Shade to those needs.
• Help customers expand their use of Shade by identifying opportunities tied to AI-powered search, automated metadata, transcription, review and approval, and broader collaboration workflows that can drive deeper adoption and account growth.
• Partner closely with Technical Customer Success Managers and Implementation Specialists to support onboarding, adoption, rollout planning, and long-term success.
• Co-create QBRs and success plans that drive retention, feature adoption, deeper workflow activation, and growth.
• Surface customer feedback and market insight to Product and leadership to help shape roadmap and company priorities.
• Support escalations when needed in partnership with the broader customer success and technical teams.
• Help build and improve account management processes and best practices as the team grows

Skills

Account Management

Renewals

Expansion

Cross-functional

Negotiation

Strategic advisor

Discovery

AI tools

Communication

Organization

Job description

Shade.inc is seeking an Account Manager to scale customer growth and retention during a period of rapid company expansion. You will own the commercial relationship across a growing book of mid-market and enterprise accounts, driving renewals and expansions with cross-functional teams to maximize value.

This high-impact role reports to the Head of Account Management and offers exposure to sales leadership, Engineering, and Customer Success as Shade scales.