Strategic Account Manager, AI-Driven SaaS

Shade Inc.; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Shade Inc. is hiring an Account Manager to scale a growing book of mid-market and enterprise customers.

You will own the commercial relationship, drive renewals, identify expansion opportunities, and partner with cross-functional teams to help customers get more value from Shade over time. This is a high-impact, high-visibility role with direct exposure to sales leadership, the C-suite, Engineering, and Customer Success as Shade grows.

Qualifications

• 4 to 6+ years of experience in Account Management or similar post-sale SaaS roles.
• Strong track record owning renewals and expansions across mid-market to enterprise accounts.
• Experience managing a book of 50 to 100+ accounts.
• Ability to navigate strategic customer conversations and ensure operational follow-through.

Responsibilities

• Lead commercial conversations including pricing, packaging, negotiation, renewal strategy, and close.
• Own renewals and expansions across a growing book of mid-market and enterprise accounts.
• Identify growth opportunities across users, teams, workflows, and broader organizational adoption.
• Build and manage relationships across end users, champions, buyers, and executive stakeholders.
• Act as a strategic advisor by understanding customer workflows, pain points, goals, and business priorities.

Skills

Account Management

SaaS

Renewals

Cross-functional collaboration

Job description

Shade Inc. is hiring an Account Manager to scale a growing book of mid-market and enterprise customers.

You will own the commercial relationship, drive renewals, identify expansion opportunities, and partner with cross-functional teams to help customers get more value from Shade over time. This is a high-impact, high-visibility role with direct exposure to sales leadership, the C-suite, Engineering, and Customer Success as Shade grows.