Enterprise Account Management Tech - Remote Eligible

State of Arizona; Phoenix (AZ); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

ASRS retirement

Paid holidays

Paid vacation and sick time

Parental leave

Tuition reimbursement

Transit subsidy

Job summary

Department of Economic Security (DES) is seeking an Enterprise Account Management Technician in Phoenix, AZ. The role focuses on creating, managing, and terminating access to in-house and COTS systems, handling tickets, and contributing to change management.

The position supports remote work within Arizona and emphasizes documentation, compliance, and customer-focused service. A Bachelor’s degree plus 3+ years in systems administration is required, with comprehensive benefits and state

Qualifications

• Bachelor's degree required plus 3+ years in systems administration or related role.
• Experience with enterprise accounts and access management.
• Knowledge of security policies and documentation standards.

Responsibilities

• Serve as SME for DES accounts across systems and environments.
• Process access change requests and coordinate with help desk.
• Maintain standard work and documentation; ensure policy compliance.
• Monitor systems and respond to service requests promptly.
• Support change management practices and continuous improvement.

Skills

Account management

Information security

Troubleshooting

Customer service

Documentation

Change management

Interpersonal communication

Teamwork

Education

Bachelor's degree

Tools

Active Directory

Okta

Mainframe

Custom application accounts

Job description

Department of Economic Security (DES) is seeking an Enterprise Account Management Technician in Phoenix, AZ. The role focuses on creating, managing, and terminating access to in-house and COTS systems, handling tickets, and contributing to change management.

The position supports remote work within Arizona and emphasizes documentation, compliance, and customer-focused service. A Bachelor’s degree plus 3+ years in systems administration is required, with comprehensive benefits and state