Senior Enterprise Accounts & Access Supervisor

State of Arizona; Phoenix (AZ); Remote; USD 91,000 - 111,000; Full time

Benefits offered by this job

Remote work option

Paid holidays

ASRS retirement

Job summary

The Department of Economic Security (DES), Division of Technology Services (DTS) in Phoenix, Arizona, seeks an experienced Enterprise Account Management Supervisor to lead a team managing access for enterprise applications. The role focuses on incident handling, governance, and proactive support across DES systems.

Responsibilities include guiding analysts, maintaining user accounts, and driving process improvements while meeting performance targets in a flexible, Arizona-based program that may

Qualifications

• Bachelor's degree plus 3+ years of related experience.
• Experience in identity and access management or project supervision preferred.
• Strong knowledge of security, access governance and enterprise accounts.

Responsibilities

• Supervise a team handling enterprise account management for DES systems.
• Process and coordinate resolution of incidents and requests for enterprise accounts.
• Monitor queues, report metrics, and ensure policy adherence.

Skills

Customer service

Interpersonal communication

Troubleshooting

Time management

Policy compliance

Account management

Problem solving

Team leadership

Communication (written)

Education

Bachelor's degree

Tools

Active Directory

Okta

Mainframe account management

Job description

The Department of Economic Security (DES), Division of Technology Services (DTS) in Phoenix, Arizona, seeks an experienced Enterprise Account Management Supervisor to lead a team managing access for enterprise applications. The role focuses on incident handling, governance, and proactive support across DES systems.

Responsibilities include guiding analysts, maintaining user accounts, and driving process improvements while meeting performance targets in a flexible, Arizona-based program that may