Enterprise Account Director — Strategic Client Growth

Cisive Inc.; Maryland; Remote; USD 120,000 - 180,000; Full time

Job summary

Cisive Inc. seeks an Account Director to lead and expand relationships with our most strategic clients. You will drive long-term satisfaction, program performance, and revenue growth by coordinating cross-functional efforts and guiding executive-level discussions.

The role requires exceptional communication, strategic thinking, and the ability to influence outcomes across multiple internal teams in a fast-paced environment.

Qualifications

• Bachelor's degree preferred; 7–10 years in account management or related strategic client-facing roles.
• Healthcare experience not required but beneficial.
• Proven experience managing enterprise-level or highly complex client relationships.
• Excellent written and spoken communication with executive audiences.
• Ability to manage multiple high-impact projects with strong attention to detail.

Responsibilities

• Lead a portfolio of high-value enterprise accounts, ensuring satisfaction, retention, and long-term growth.
• Present changes, IT issues, and strategic projects to IT and Change Management via Salesforce.
• Oversee IT projects and enhancements in Salesforce and Target Process; manage timelines and communications.
• Coordinate cross-functional engagement to meet client expectations and drive improvement.
• Lead regular executive-level calls to discuss health, innovations, metrics, and initiatives.
• Provide guidance and training for CSRs to ensure consistent service delivery.
• Conduct annual reviews and quarterly business reviews with data-driven insights.

Skills

Executive communication

Strategic account management

Relationship building

Cross-functional collaboration

Project management

Salesforce

Documentation

Education

Bachelor's degree preferred

Tools

Salesforce

Target Process

Microsoft Office

Google Apps

Job description

Cisive Inc. seeks an Account Director to lead and expand relationships with our most strategic clients. You will drive long-term satisfaction, program performance, and revenue growth by coordinating cross-functional efforts and guiding executive-level discussions.

The role requires exceptional communication, strategic thinking, and the ability to influence outcomes across multiple internal teams in a fast-paced environment.