Account Director (Fully Remote)

Cisive Inc.; United States; Remote; USD 95,000 - 140,000; Full time

Job summary

Cisive is a trusted partner for comprehensive background screening and monitoring solutions, helping healthcare, financial services, and transportation organizations hire with confidence. This senior Account Manager role focuses on high-value enterprise accounts, ensuring satisfaction, retention, and growth through cross-functional collaboration.

You will lead executive-level discussions, monitor SLAs, and drive growth via upsell and cross-sell opportunities while aligning with client needs and

Qualifications

• 7–10 years of progressive account management or strategic client-facing experience.
• Healthcare experience strongly preferred, with proven ability to influence executive audiences.
• Strong skills in Microsoft Office, Google Apps, Salesforce, and project tracking software.

Responsibilities

• Acts as senior point of contact for assigned accounts, ensuring satisfaction, retention, and growth.
• Collaborates cross-functionally to deliver high-impact solutions and resolve escalations.
• Manage a portfolio of high-value enterprise accounts, monitoring SLAs and contract compliance.
• Facilitate executive-level calls and Quarterly Business Reviews with performance metrics and strategic initiatives.
• Drive upsell and cross-sell opportunities aligned to client needs and company goals.

Skills

Microsoft Office

Google Apps

Salesforce

Project tracking software

Job description

• Acts as senior point of contact for assigned accounts, ensuring satisfaction, retention, and growth.
• Collaborates cross-functionally to deliver high-impact solutions and resolve escalations.

Key Responsibilities:

• Manage a portfolio of high-value enterprise accounts, monitoring SLAs and contract compliance.
• Facilitate executive-level calls and Quarterly Business Reviews with performance metrics and strategic initiatives.
• Drive upsell and cross-sell opportunities aligned to client needs and company goals.

Qualifications We Value:

• 7–10 years of progressive account management or strategic client-facing experience.
• Healthcare experience strongly preferred, with proven ability to influence executive audiences.
• Strong skills in Microsoft Office, Google Apps, Salesforce, and project tracking software.

Cisive

Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in healthcare, financial services, and transportation. A global leader, it empowers organizations to hire with confidence through a technology-first approach and a culture of integrity, innovation, and customer obsession.