Enrollment Training Architect | Scale Learning & Onboarding

Confluent Health LLC; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Confluent Health LLC in the United States seeks a Training and Development Manager to lead a scalable program for Enrollment Services. You will design onboarding, continuous learning, and role-based training to support enrollment advisors and operations staff.

Using adult learning principles, you will define workflows, assess needs, and partner with Enrollment Leadership, Quality Assurance, and Operations to drive continuous improvement and a consistent student experience.

Qualifications

• Bachelor's degree in Education, Organizational Development, Communications, Human Resources, Business, Higher Education Administration, or related field.
• 3+ years of experience leading training programs, learning & development, onboarding, or instructional design.
• 3+ years of experience leading people, programs, or cross-functional initiatives.
• Experience creating scalable training documentation and learning programs.
• Experience applying adult learning theory and instructional design principles to develop and facilitate training programs for adult learners.
• Experience in higher education, enrollment management, student services, call center operations, or OPM environments.

Responsibilities

• Lead and manage a comprehensive training and development strategy for Enrollment Services teams, aligning programs with organizational priorities and enrollment outcomes.
• Develop and implement onboarding programs for new hires, including role-specific curricula, learning plans, and performance readiness assessments.
• Prioritize and lead training that supports student experience, change management, systems adoption, compliance, and partner needs.
• Establish standardized training documentation, facilitator guides, job aids, knowledge base materials, and learning content.
• Create training frameworks that support scalability across multiple university partners and programs.
• Apply adult learning theory and instructional design methodologies to create engaging, learner-centered training experiences.
• Deliver engaging instructor-led learning experiences and facilitate discussions, workshops, simulations, and practice sessions that drive knowledge retention, skill development, and learner engagement.
• Evaluate training effectiveness using data and feedback to improve learning content, delivery and outcomes.
• Collaborate with cross-functional leaders to assess training needs, establish priorities and ensure training aligns with organizational goals.

Skills

Presentation

Facilitation

Written communication

Interpersonal skills

Project management

Program management

Travel readiness

Education

Bachelor's degree in Education, Organizational Development, Communications, Human Resources, Business, Higher Education Administration, or related field

Tools

Canvas

CRM

Job description

Confluent Health LLC in the United States seeks a Training and Development Manager to lead a scalable program for Enrollment Services. You will design onboarding, continuous learning, and role-based training to support enrollment advisors and operations staff.

Using adult learning principles, you will define workflows, assess needs, and partner with Enrollment Leadership, Quality Assurance, and Operations to drive continuous improvement and a consistent student experience.