Enrollment QA Leader: Quality, Compliance & Impact

Confluent Health LLC; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Confluent Health, LLC in the United States seeks a Quality Assurance Manager to lead a scalable QA process for Enrollment Services, aligning with university-partner requirements, program rules, and applicable laws.

You will translate findings into measurable improvements across the enrollment lifecycle, partnering with Enrollment Leadership, Training and Development, and Enrollment Operations to close gaps and promote an ethical, student-centered culture of continuous improvement.

Formación

• Bachelor’s degree in Business, Education, Quality Management, Organizational Development, or a related field.
• 3+ years leading QA or similar programs within education/governance in higher education.
• 3+ years leading people or cross-functional initiatives.
• Experience developing scorecards, audits or evaluations, root-cause analysis.
• Experience using dashboards and performance reporting tools to communicate quality trends.
• Experience with Salesforce Education Cloud, Omnichannel, quality monitoring, or edtech.

Responsabilidades

• Lead the design, implementation, and maintenance of a scalable QA framework for enrollment.
• Review enrollment interactions for quality, policy adherence, and regulatory compliance.
• Lead calibration and alignment to ensure consistent scoring standards and tools.
• Analyze data to identify trends, risks, and opportunities for improvement.

Conocimientos

Quality assurance leadership

Stakeholder collaboration

Process improvement

Data analysis

Educación

Bachelor’s degree in Business, Education, Quality Management, Organizational Development, or a related field

Herramientas

Salesforce Education Cloud

Dashboards / reporting tools

Descripción del empleo

Confluent Health, LLC in the United States seeks a Quality Assurance Manager to lead a scalable QA process for Enrollment Services, aligning with university-partner requirements, program rules, and applicable laws.

You will translate findings into measurable improvements across the enrollment lifecycle, partnering with Enrollment Leadership, Training and Development, and Enrollment Operations to close gaps and promote an ethical, student-centered culture of continuous improvement.