Enrollment Team Lead — Revenue Growth

Cengage Group; Wilmington (DE); On-site; USD 67,000 - 107,000; Full time

Job summary

Cengage Group is seeking an Enrollment Leader to drive revenue, manage a team of Enrollment Representatives, and optimize the enrollment workflow from first contact to enrollment. The role emphasizes mentoring, performance reviews, and cross-functional collaboration to deliver a superior student experience.

The position reports to senior leadership and requires building strong relationships with vendors and internal departments to streamline processes and generate incremental revenue.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 4+ years of consultative sales experience required, preferably in education.
• Minimum of 3 years management experience preferred.
• 3+ years of sales and/or management experience in an inside sales or similar environment.
• Computer savvy.
• Experienced problem-solver and dedicated troubleshooter, specializing in customer issues.
• Ability to work beyond conventional business hours to complete assignments as required.

Responsibilities

• Ensure Enrollment team meets/exceeds all assigned revenue and enrollment objectives.
• Ensure strict adherence to the designated enrollment process, including measurement, tracking, reporting, and mentoring.
• Identify improvements in the enrollment process to improve efficiency and provide better services to generate incremental revenue.
• Hire, mentor, and lead all aspects of a team of Enrollment Representatives.
• Get results in a collaborative and positive working environment.
• Complete staff assessments and performance reviews.
• Generate student enrollment by advising prospective students on how the school can meet their educational and career needs.
• Ensure the highest quality student experience from an individual's first contact with the school through their initial enrollment.
• Work collaboratively with other department leaders to develop effective and efficient processes across ed2go departments.
• Develop and manage relationships with vendors outside of Cengage where necessary.

Skills

Consultative sales

People management

Inside sales

Problem solving

Flexible hours

Education

Bachelor's degree or equivalent

Tools

Computer proficiency

Job description

Cengage Group is seeking an Enrollment Leader to drive revenue, manage a team of Enrollment Representatives, and optimize the enrollment workflow from first contact to enrollment. The role emphasizes mentoring, performance reviews, and cross-functional collaboration to deliver a superior student experience.

The position reports to senior leadership and requires building strong relationships with vendors and internal departments to streamline processes and generate incremental revenue.