Education Enrollment Specialist

Cengage; Texas; On-site; USD 29,000 - 39,000; Full time

Job summary

Cengage Group is seeking an Enrollment Representative to help learners pursue their educational and career goals. You will connect with prospective students and steer them toward programs that fit their aspirations.

You will prioritize qualified leads from website, referrals, live chat and phone, matching students with suitable programs while delivering a top-notch customer experience from first contact to enrollment.

Qualifications

• Basic computer knowledge and skills.
• Ability to navigate common software applications and systems.
• Capability to perform basic troubleshooting when technical issues arise.

Responsibilities

• Prioritize qualified leads generated through website, referrals, live chat, and telephone.
• Match prospective students with the most suitable program while ensuring a top-notch customer experience at every touchpoint.
• Guide students through the enrollment process.

Skills

Customer service

Communication

Technical basics

CRM systems

Education

Some college coursework or degree

Tools

CRM systems

Enrollment tools

Job description

Cengage Group is seeking an Enrollment Representative to help learners pursue their educational and career goals. You will connect with prospective students and steer them toward programs that fit their aspirations.

You will prioritize qualified leads from website, referrals, live chat and phone, matching students with suitable programs while delivering a top-notch customer experience from first contact to enrollment.