Enrollment Advisor for Education Programs

Cengage Group; Wilmington (DE); Remote; USD 29,000 - 39,000; Full time

Job summary

Cengage Group is recruiting for an Enrollment Representative to connect with prospective students, guide them to suitable programs, and ensure a high-quality enrollment experience. You will prioritize qualified leads from website, referrals, live chat, and phone, matching students with programs that fit their goals.

The role emphasizes sales, customer service, and education, with basic computer skills and the ability to troubleshoot as part of daily responsibilities.

Qualifications

• Basic computer knowledge and ability to navigate common software applications.
• Capability to perform basic troubleshooting when technical issues arise to ensure smooth operations.
• Willingness to learn new technologies and adjust quickly to updates in systems.

Responsibilities

• Ask probing questions and overcome objections to guide enrollment decisions.
• Counsel prospective students regarding their educational and career objectives.
• Guide students through the enrollment process.
• Implement strategies to meet enrollment objectives.

Skills

Tech aptitude

Stable internet

Education

Some college coursework or degree

Tools

CRM systems

Enrollment tools

Job description

Cengage Group is recruiting for an Enrollment Representative to connect with prospective students, guide them to suitable programs, and ensure a high-quality enrollment experience. You will prioritize qualified leads from website, referrals, live chat, and phone, matching students with programs that fit their goals.

The role emphasizes sales, customer service, and education, with basic computer skills and the ability to troubleshoot as part of daily responsibilities.