Enrollment Manager (Sales Manager)

Cengage; Illinois; Hybrid; USD 60,000 - 107,000; Full time

Job summary

Cengage is seeking an Enrollment Leader to hire, mentor, and lead a team of Enrollment Representatives, driving revenue and enrollment goals. The role emphasizes adherence to enrollment processes, measurement, reporting, and cross-department collaboration.

The position requires years of management and consultative sales experience, with a focus on student enrollment and a high-quality student experience from first contact through enrollment.

Qualifications

• Bachelor’s degree or equivalent experience is preferred.
• 4+ years of consultative sales experience required, preferably in education.
• Minimum of 3 years management experience preferred.
• 3+ years of sales and/or management experience in an inside sales or similar environment.
• Computer savvy.
• Experienced problem-solver and dedicated troubleshooter, specializing in customer issues.
• Ability to work beyond conventional business hours to complete assignments as required.

Responsibilities

• Ensure Enrollment team meets/exceeds all assigned revenue and enrollment objectives.
• Ensure strict adherence to the designated enrollment process, including measurement, tracking, reporting, and mentoring.
• Identify improvements in the enrollment process to improve efficiency and provide better services to generate incremental revenue.
• Hire, mentor, and lead all aspects of a team of Enrollment Representatives.
• Get results in a collaborative and positive working environment.
• Complete staff assessments and performance reviews.
• Generate student enrollment by advising prospective students on how the school can meet their educational and career needs.
• Ensure the highest quality student experience from an individual’s first contact with the school through their initial enrollment.
• Work collaboratively with other department leaders to develop effective and efficient processes across ed2go departments.
• Develop and manage relationships with vendors outside of Cengage where necessary.

Skills

Consultative sales

Management experience

Inside sales

Computer savvy

Problem solving

Customer service

Education

Bachelor’s degree or equivalent experience

Job description

What you\'ll do here:

• Ensure Enrollment team meets/exceeds all assigned revenue and enrollment objectives.


• Ensure strict adherence to the designated enrollment process, including measurement, tracking, reporting, and mentoring.


• Identify improvements in the enrollment process to improve efficiency and provide better services to generate incremental revenue.


• Hire, mentor, and lead all aspects of a team of Enrollment Representatives.


• Get results in a collaborative and positive working environment.


• Complete staff assessments and performance reviews.


• Generate student enrollment by advising prospective students on how the school can meet their educational and career needs.


• Ensure the highest quality student experience from an individual\u2019s first contact with the school through their initial enrollment.


• Work collaboratively with other department leaders to develop effective and efficient processes across ed2go departments.


• Develop and manage relationships with vendors outside of Cengage where necessary.

Skills you will need here:

• Bachelor\u2019s degree or equivalent experience is preferred.


• 4+ years of consultative sales experience required, preferably in education.


• Minimum of 3 years management experience preferred.


• 3+ years of sales and/or management experience in an inside sales or similar environment.


• Computer savvy.


• Experienced problem-solver and dedicated troubleshooter, specializing in customer issues.


• Ability to work beyond conventional business hours to complete assignments as required.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [e-mail].

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 15% Annual: Individual Target $67,000.00 - $107,200.00 USD

Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we\u2019ve built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.