Enrollment Success Senior Associate – Remote-Ready

EAB; United States; Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO or paid time off

401(k) retirement plan with company...

Job summary

EAB is seeking a Senior Associate, Enrollment Success to help partner institutions maximize Navigate360 Enrollment Success capabilities. You will translate product features into actionable strategies, provide one-to-one guidance, and help scale adoption across multiple partners.

You will collaborate with Strategic Leaders and cross-functional teams, driving adoption, training, and resources while identifying trends to improve outcomes for diverse higher-education clients.

Qualifications

• Bachelor's degree required.
• 4+ years of experience in customer success, consulting, account management, implementation, project management, higher education technology, enrollment management, or a similarly complex client-facing environment.
• Demonstrated ability to develop expertise in complex technology products and translate capabilities into practical recommendations for clients or internal stakeholders.
• Experience advising clients or stakeholders on strategy, process improvement, technology adoption, or operational change.
• Experience using data to identify trends, assess performance, and inform recommendations.
• Strong communication and facilitation skills, including experience leading stakeholder meetings, trainings, or strategic discussions.
• Demonstrated ability to manage multiple priorities, collaborate across teams, and influence stakeholders without direct authority.
• Resourcefulness and comfort operating in evolving environments where solutions or processes may not yet be fully defined.
• Willingness to travel domestically as needed.
• Valid driver's license required.

Responsibilities

• Develop deep functional and technical expertise across Navigate360 Enrollment Success technology and capabilities.
• Serve as a trusted resource to Strategic Leaders and internal stakeholders, providing product guidance and strategic recommendations.
• Own and deliver targeted one-to-one Enrollment Success support for assigned partners, including leading meetings and translating priorities into effective use.
• Build internal knowledge frameworks and accountability rhythms that strengthen team expertise.

Skills

Customer success

Consulting

Account management

Implementation

Project management

Higher education technology

Enrollment management

Data analysis

Communication

Facilitation

Travel

Driver's license

Education

Bachelor's degree

Tools

Navigate360 Enrollment Success

Salesforce

Slate

Job description

EAB is seeking a Senior Associate, Enrollment Success to help partner institutions maximize Navigate360 Enrollment Success capabilities. You will translate product features into actionable strategies, provide one-to-one guidance, and help scale adoption across multiple partners.

You will collaborate with Strategic Leaders and cross-functional teams, driving adoption, training, and resources while identifying trends to improve outcomes for diverse higher-education clients.