Enrollment Success Strategist

EAB; Washington (District of Columbia); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

20+ days PTO annually

401(k) retirement plan with matching

Health savings account and FSAs

Employee assistance program

Wellness programs

Parental leave

Job summary

EAB is seeking a Senior Associate, Enrollment Success to help partner institutions maximize Navigate360 Enrollment Success capabilities through advisory guidance, data-driven insights, and scalable processes. You will work with Strategic Leaders and cross-functional teams to translate enrollment priorities into effective platform use and measurable outcomes.

This role requires a consultative, analytically minded professional who can own one-to-one support, monitor partner health, and help

Qualifications

• 4+ years of experience in customer success, consulting, account management, implementation, project management, higher education technology, enrollment management, or a similarly complex client-facing environment.
• Demonstrated ability to develop expertise in complex technology products and translate capabilities into practical recommendations for clients or internal stakeholders.
• Experience advising clients or stakeholders on strategy, process improvement, technology adoption, or operational change.
• Experience using data to identify trends, assess performance, and inform recommendations.
• Strong communication and facilitation skills, including experience leading stakeholder meetings, trainings, or strategic discussions.

Responsibilities

• Develop deep functional and technical expertise across Navigate360 Enrollment Success technology and capabilities.
• Serve as a trusted resource to Strategic Leaders and internal stakeholders, providing product guidance, implementation best practices, and strategic recommendations.
• Own and deliver targeted one-to-one Enrollment Success support for assigned or priority partners, including joining and leading partner meetings and translating priorities into effective use of Enrollment Success.
• Build internal knowledge frameworks and accountability rhythms that strengthen team expertise and confidence.

Skills

Customer success

Strategic advising

Data analysis

Stakeholder leadership

Travel

Tools

Navigate360

Slate

Salesforce

Job description

EAB is seeking a Senior Associate, Enrollment Success to help partner institutions maximize Navigate360 Enrollment Success capabilities through advisory guidance, data-driven insights, and scalable processes. You will work with Strategic Leaders and cross-functional teams to translate enrollment priorities into effective platform use and measurable outcomes.

This role requires a consultative, analytically minded professional who can own one-to-one support, monitor partner health, and help