Senior Enrollment Success Strategist — Remote

EAB

Washington (District of Columbia)

On-site

USD 52,000 - 75,000

Full time

13 days ago

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Benefits offered by this job

Vision insurance

Flexible benefit account

Parental leave

401(k)

Employee discount

PTO

Job summary

EAB is seeking a Senior Associate, Enrollment Success to help partner institutions maximize Navigate360 Enrollment Success capabilities. You will translate product insights into actionable strategies and provide one-to-one support to Strategic Leaders and cross-functional teams.

Ideal candidates bring deep product understanding, analytics skills, and a consultative mindset to improve adoption and outcomes across enrollment operations. Remote options are available within the continental US.

Qualifications

Bachelor's degree required.
4+ years in customer success, consulting, account management, implementation, project management, higher education technology, enrollment management, or a similarly complex client-facing environment.
Demonstrated ability to develop expertise in complex technology products and translate capabilities into practical recommendations for clients or internal stakeholders.
Experience advising clients or stakeholders on strategy, process improvement, technology adoption, or operational change.
Experience using data to identify trends, assess performance, and inform recommendations.
Strong communication and facilitation skills, including experience leading stakeholder meetings, trainings, or strategic discussions.
Demonstrated ability to manage multiple priorities, collaborate across teams, and influence stakeholders without direct authority.
Resourcefulness and comfort operating in evolving environments where solutions or processes may not yet be fully defined.
Willingness to travel domestically as needed.
Valid driver's license required.

Responsibilities

Develop deep functional and technical expertise across EAB's Navigate360 Enrollment Success technology and capabilities.
Serve as a trusted resource to Strategic Leaders and internal stakeholders, providing product guidance, implementation best practices, and strategic recommendations.
Own and deliver targeted one-to-one Enrollment Success support for assigned or priority partners, including joining and leading partner meetings, translating institutional enrollment priorities into effective use of Enrollment Success, and driving clear follow-through on agreed actions.
Build internal knowledge frameworks and accountability rhythms that strengthen team expertise and confidence.