Director of Intake

Indenovo Global Search & Selection; New Jersey; Vor Ort; USD 120.000 - 150.000; Vollzeit

Zusammenfassung

Indenovo Global Search & Selection is seeking a Director of Intake to lead intake operations across our organization, ensuring timely inquiries, referrals, and admissions. You will partner with Clinical Operations and Marketing to optimize workflows and strengthen patient access while delivering compassionate family-centered support.

The ideal candidate has a Bachelor’s degree and 3+ years of leadership in healthcare operations, with CRM/EMR experience and a track record of improving processes

Qualifikationen

• Bachelor’s degree or equivalent professional experience.
• At least three years of leadership experience in healthcare operations, patient access, intake, admissions, or customer service.
• Experience in healthcare, behavioral health, ABA, or a related field.
• Demonstrated success leading teams, improving operational processes, and delivering measurable results.
• Experience using CRM, EMR, or patient management systems.
• Ability to analyze performance metrics, identify operational priorities, and implement improvements.
• Strong communication, problem-solving, and relationship-building skills.
• Proficiency with Microsoft Office, particularly Excel.
• Commitment to delivering a positive patient and family experience.

Aufgaben

• Oversee daily intake activities, establish team priorities, and ensure patient inquiries and referrals are handled promptly, accurately, and consistently.
• Monitor lead conversion, response times, pipeline activity, and departmental KPIs; identify performance gaps and implement corrective actions.
• Ensure timely outreach, appropriate patient qualification, and smooth transitions from initial inquiry through admission while maintaining a positive family experience.
• Standardize intake processes, improve operational efficiency, and ensure accurate documentation, compliance, and consistent execution of departmental procedures.
• Serve as the primary escalation point for complex intake matters, coordinating solutions and addressing delays that affect patient onboarding.
• Partner with Marketing and Outreach teams to strengthen referral management, lead follow-up, and conversion of qualified inquiries into admissions.
• Analyze intake trends and performance data to identify opportunities for improvement and inform operational decisions.
• Leverage CRM, EMR, and reporting systems to manage pipeline activity, measure performance, and support effective decision-making.
• Partner with Clinical Operations, Staffing, Credentialing, Revenue Cycle Management, Marketing, Finance, and Business Intelligence to align intake activities and streamline patient onboarding.
• Coach and mentor Intake Representatives, establish clear performance expectations, and support professional development and succession planning.
• Build accountability across the intake function through clear goals, regular performance management, and practical process improvements.
• Perform other duties related to the role as assigned.

Kenntnisse

Leadership

Healthcare operations

CRM/EMR experience

Communication

Problem-solving

Relationship-building

Excel

Ausbildung

Bachelor’s degree

Tools

CRM software

EMR systems

Microsoft Excel

Jobbeschreibung

Our client provides Applied Behavior Analysis services to children with autism and their families. Clinical and support teams work collaboratively to help children build skills and make meaningful progress.

Position Overview

The Director of Intake leads intake operations across a multi-state organization, overseeing patient inquiries, referral management, and the intake process from initial contact through admission. This leader is responsible for improving lead conversion, strengthening patient access, and ensuring families receive timely, consistent, and compassionate support throughout the intake process.

Working closely with Clinical Operations and corporate support teams, the Director of Intake will improve workflows, resolve operational barriers, and develop a high-performing intake team equipped to support continued organizational growth.

Key Responsibilities

• Oversee daily intake activities, establish team priorities, and ensure patient inquiries and referrals are handled promptly, accurately, and consistently.
• Monitor lead conversion, response times, pipeline activity, and departmental KPIs; identify performance gaps and implement corrective actions.
• Ensure timely outreach, appropriate patient qualification, and smooth transitions from initial inquiry through admission while maintaining a positive family experience.
• Standardize intake processes, improve operational efficiency, and ensure accurate documentation, compliance, and consistent execution of departmental procedures.
• Serve as the primary escalation point for complex intake matters, coordinating solutions and addressing delays that affect patient onboarding.
• Partner with Marketing and Outreach teams to strengthen referral management, lead follow-up, and conversion of qualified inquiries into admissions.
• Analyze intake trends and performance data to identify opportunities for improvement and inform operational decisions.
• Leverage CRM, EMR, and reporting systems to manage pipeline activity, measure performance, and support effective decision-making.
• Partner with Clinical Operations, Staffing, Credentialing, Revenue Cycle Management, Marketing, Finance, and Business Intelligence to align intake activities and streamline patient onboarding.
• Coach and mentor Intake Representatives, establish clear performance expectations, and support professional development and succession planning.
• Build accountability across the intake function through clear goals, regular performance management, and practical process improvements.
• Perform other duties related to the role as assigned.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• At least three years of leadership experience in healthcare operations, patient access, intake, admissions, or customer service.
• Experience in healthcare, behavioral health, ABA, or a related field.
• Demonstrated success leading teams, improving operational processes, and delivering measurable results.
• Experience using CRM, EMR, or patient management systems.
• Ability to analyze performance metrics, identify operational priorities, and implement improvements.
• Strong communication, problem-solving, and relationship-building skills.
• Proficiency with Microsoft Office, particularly Excel.
• Commitment to delivering a positive patient and family experience.