Enrollment Success Advocate

Western Governors University; Millcreek (UT); Remote; USD 31,000 - 45,000; Full time

Benefits offered by this job

Bonuses

Health benefits (medical, dental, and視

Tuition discount

Flexible paid time off

Parental leave

Job summary

Western Governors University is seeking an Enrollment Counselor to guide prospective students from their first question to day one. You will listen, understand needs, and help students take the next step with confidence in a fast-moving, tech-enabled environment.

This role combines human connection with AI-assisted tools, requiring empathy, clear communication, and the ability to navigate CRM systems while supporting students across time zones.

Qualifications

• Bachelor's degree required.
• 2+ years of customer service or consultative sales experience.
• Experience multitasking across calls, chat, text, email, and CRM software.

Responsibilities

• Guide prospective students with empathy and personalized support.
• Assist students using AI agents and self-service tools with human guidance when needed.
• Build relationships through active listening and encouragement.
• Explain programs, enrollment steps, and requirements clearly.
• Keep accurate records of student interactions across systems and follow policies.

Skills

Multitasking across channels

Communication

Adaptability

Attention to detail

Education

Bachelor's degree

Tools

Salesforce

Job description

Western Governors University is seeking an Enrollment Counselor to guide prospective students from their first question to day one. You will listen, understand needs, and help students take the next step with confidence in a fast-moving, tech-enabled environment.

This role combines human connection with AI-assisted tools, requiring empathy, clear communication, and the ability to navigate CRM systems while supporting students across time zones.