Online Enrollment Counselor: Guide Students to Degrees

WGU; United States; Remote; USD 31,000 - 45,000; Full time

Job summary

Western Governors University is hiring Enrollment Counselors to guide prospective students from their first question to enrollment day. This role blends empathetic coaching with technology, supporting students across calls, chat, text, and email in a fast-paced, online environment.

You'll work across U.S. time zones with a schedule within 8 a.m.–7 p.m. local time, travel 1–2 times per year, and help students understand programs, steps, and expectations.

Qualifications

• Bachelor's degree required.
• 2+ years of customer service or consultative sales experience.
• Ability to multitask across calls, chat, text, email and MS Office.

Responsibilities

• Guide prospective students through enrollment with empathy and personalized support.
• Assist students using AI agents and self-service tools with human guidance when needed.
• Build relationships through active listening and encouragement.
• Explain programs, enrollment steps, and requirements in clear, everyday language.
• Help students set realistic expectations about the experience and culture.
• Match academic and career goals to the right program.
• Maintain records across CRM and other systems.

Skills

Clear communication

Active listening

CRM systems

Sales mindset

AI tools familiarity

Adaptability

Education

Bachelor's degree

Tools

Salesforce

Job description

Western Governors University is hiring Enrollment Counselors to guide prospective students from their first question to enrollment day. This role blends empathetic coaching with technology, supporting students across calls, chat, text, and email in a fast-paced, online environment.

You'll work across U.S. time zones with a schedule within 8 a.m.–7 p.m. local time, travel 1–2 times per year, and help students understand programs, steps, and expectations.