Enrollment & Student Success Specialist

Southern Illinois University Carbondale; Illinois; On-site; USD 45,000 - 65,000; Full time

Job summary

Southern Illinois University Carbondale is seeking an Enrollment Specialist for SIU Online and Extended Campus. This 12-month term appointment may be based in Chicago, IL, Atlanta, GA, or Texas, supporting enrollment from inquiry to enrollment with proactive outreach and CRM management.

The role emphasizes student success, coordination with Admissions, Financial Aid, and other offices, and ongoing engagement to promote program completion and enrollment growth.

Qualifications

• Master's degree by date of hire; two years of experience in higher education advising, student recruitment/retention or related student service.
• Bachelor’s degree by date of hire; three years of sales or recruitment experience with frequent client contact.

Responsibilities

• Serve as the primary enrollment representative for assigned prospective and current students.
• Conduct timely outreach to prospective students through phone, email, text messaging, virtual appointments, and other communication channels.
• Respond to new student inquiries within established departmental service-level expectations.
• Participate in recruitment events including virtual information sessions, webinars, college fairs, employer events, military outreach, and community partner events.
• Develop relationships with community colleges, employer partners, and other recruitment partners.
• Represent the university professionally at recruitment activities.
• Assist with orientation and enrollment events.
• Build relationships with prospective students to understand educational goals and recommend appropriate academic programs.
• Guide prospective students through the admissions process from inquiry through enrollment.
• Assist students with application completion, admissions requirements, document submission, financial aid referrals, registration, and onboarding.
• Conduct individualized enrollment consultations via phone, video conference, and in person when appropriate.
• Maintain ongoing communication with students throughout the enrollment funnel to encourage application completion and enrollment.
• Monitor retention trends and provide insights to support annual planning.

Skills

Communication skills

Enrollment outreach

CRM experience

Team collaboration

Education

Master's Degree

Bachelor’s Degree

Job description

Southern Illinois University Carbondale is seeking an Enrollment Specialist for SIU Online and Extended Campus. This 12-month term appointment may be based in Chicago, IL, Atlanta, GA, or Texas, supporting enrollment from inquiry to enrollment with proactive outreach and CRM management.

The role emphasizes student success, coordination with Admissions, Financial Aid, and other offices, and ongoing engagement to promote program completion and enrollment growth.