Enrollment Specialist

Southern Illinois University Carbondale; Illinois; On-site; USD 45,000 - 65,000; Full time

Job summary

Southern Illinois University Carbondale is seeking an Enrollment Specialist for SIU Online and Extended Campus. This 12-month term appointment may be based in Chicago, IL, Atlanta, GA, or Texas, supporting enrollment from inquiry to enrollment with proactive outreach and CRM management.

The role emphasizes student success, coordination with Admissions, Financial Aid, and other offices, and ongoing engagement to promote program completion and enrollment growth.

Qualifications

• Master's degree by date of hire; two years of experience in higher education advising, student recruitment/retention or related student service.
• Bachelor’s degree by date of hire; three years of sales or recruitment experience with frequent client contact.

Responsibilities

• Serve as the primary enrollment representative for assigned prospective and current students.
• Conduct timely outreach to prospective students through phone, email, text messaging, virtual appointments, and other communication channels.
• Respond to new student inquiries within established departmental service-level expectations.
• Participate in recruitment events including virtual information sessions, webinars, college fairs, employer events, military outreach, and community partner events.
• Develop relationships with community colleges, employer partners, and other recruitment partners.
• Represent the university professionally at recruitment activities.
• Assist with orientation and enrollment events.
• Build relationships with prospective students to understand educational goals and recommend appropriate academic programs.
• Guide prospective students through the admissions process from inquiry through enrollment.
• Assist students with application completion, admissions requirements, document submission, financial aid referrals, registration, and onboarding.
• Conduct individualized enrollment consultations via phone, video conference, and in person when appropriate.
• Maintain ongoing communication with students throughout the enrollment funnel to encourage application completion and enrollment.
• Monitor retention trends and provide insights to support annual planning.

Skills

Communication skills

Enrollment outreach

CRM experience

Team collaboration

Education

Master's Degree

Bachelor’s Degree

Job description

Enrollment Specialist, 12-month term appointment with reappointment contingent on job performance, in SIU Online and Extended Campus at Southern Illinois University Carbondale. This position may be based in Chicago, IL, Atlanta, GA, or Texas.

Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

1. Recruitment and Outreach:
   • Serve as the primary enrollment representative for assigned prospective and current students.
   • Conduct timely outreach to prospective students through phone, email, text messaging, virtual appointments, and other communication channels.
   • Respond to new student inquiries within established departmental service-level expectations.
   • Participate in recruitment events including virtual information sessions, webinars, college fairs, employer events, military outreach, and community partner events.
   • Develop relationships with community colleges, employer partners, and other recruitment partners as assigned.
   • Represent the university professionally at recruitment activities.
   • Assist with orientation and enrollment events.
   • Build relationships with prospective students to understand educational goals and recommend appropriate academic programs.
   • Guide prospective students through the admissions process from inquiry through enrollment.
   • Assist students with application completion, admissions requirements, document submission, financial aid referrals, registration, and onboarding.
   • Conduct individualized enrollment consultations via phone, video conference, and in person when appropriate.
   • Maintain ongoing communication with students throughout the enrollment funnel to encourage application completion and enrollment.
   • Monitor retention trends and provide insights to support annual planning.

1. Student Success and Retention:
   • Provide one-on-one academic and personal support to ensure students' successful progress and completion of their programs.
   • Respond to student inquiries within 24-48 hours and engage in proactive outreach to maintain student engagement and satisfaction.
   • Assist students in exploring academic options and connect them with necessary resources such as tutoring and counseling.
   • Encourage continued enrollment through registration reminders and academic milestone communications.
   • Build meaningful academic relationships and support students in developing skills and attitudes for success.

1. CRM & Enrollment Management:
   • Utilize CRM systems (such as Slate) to document all student interactions and manage communication workflows.
   • Maintain accurate student records and detailed activity notes.
   • Manage assigned enrollment caseload while meeting departmental response time expectations.
   • Complete daily follow-up activities for inquiries, applicants, admitted students, and enrolled students.
   • Participate in automated and personalized communication campaigns.
   • Monitor enrollment dashboards and reports to prioritize outreach activities.

1. Collaboration and Coordination:
   • Work collaboratively with Admissions, Financial Aid, Registrar, Academic Advising, faculty, program directors, marketing, and other university offices.
   • Serve as a liaison to students, faculty, staff, and external groups regarding academic success.
   • Assist with planning and implementing student programming activities, including orientation, workshops, and joint programming with community entities.
   • Participate in regular meetings with Extended Campus leadership to monitor and report on student academic progress.

1. Academic Progress Monitoring and Student Success:
   • Accountable to the SIU Online and Extended Campus leadership to monitor student academic progress through a variety of reporting tools. Works closely and collaboratively with students, faculty, and staff to ensure academic success.
   • Utilizes a variety of university data and programmatic direction to promote academic standards and student success.
   • Supports academic assessment data collection and reporting in collaboration with academic units.
   • Performs need assessment, evaluates and analyzes student support service effectiveness, develops recommendations, implements, and takes appropriate action(s) to ensure efficiencies and accuracy.
   • Enacts knowledge of reporting tools with clarity to assure that the student data is accurate.

1. Student Recruitment, Outreach, and Retention Initiatives:
   • Enhance recruitment efforts; reports on the viability of recruitment efforts for annual planning purposes.
   • Guide students, develop and organize outreach activities, and raise awareness of SIU programs and student services.
   • Use problem-solving skills to create, sustain, and enact appropriate recruitment outreach activities.
   • Responsible for developing, planning, and implementing recruitment initiatives for students, including under-represented populations.
   • Build connections with school counselors, administrators, faculty members, and other partners to promote outreach activities and recruitment of students.
   • Monitor retention trends and provide insights to SIU Extended Campus and academic units.
   • Assist with creating and implementing recruitment strategies to increase awareness and enrollment growth efforts.
   • Assist with internal coordination of student recruitment and retention management goals utilizing specific knowledge gained of prospective student trends, admissions decisions, registration criteria, financial aid, academic performance, careers, scholarship information, and deadlines.

7. Other duties as assigned.

Minimum Requirements

• Master's Degree by date of hire; Two years of experience in higher education advising, student recruitment/retention or related student service. Demonstrates a proactive and innovative approach to leadership that resulted in appropriate demonstrated outcomes.

OR

• Bachelor’s Degree by date of hire; Three years of sales or recruitment experience with frequent client contact; Demonstrates an initiative-taking and innovative approach to leadership that resulted in appropriate demonstrated outcomes.

Required Documents

Please submit a letter of application, CV/Resume, Academic Transcripts, and three references.

Contact

Taylor Presley, [e-mail]

SIU Online and Extended Campus is composed of a group of cohesive units that work collaboratively to maintain and enhance SIU’s online and distance education options and provide exceptional support and service to Salukis across the U.S. New team members are welcomed into an encouraging environment that believes in teamwork and strives to meet the needs of students no matter where they are on the map.