Enrollment Specialist

Southern Illinois University at Carbondale; Carbondale (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Southern Illinois University Carbondale's SIU Online and Extended Campus seeks an Enrollment Specialist for a 12-month term appointment. The role includes recruiting, outreach, student success, CRM enrollment management, and cross-unit collaboration across campuses in Chicago, IL; Atlanta, GA; and Texas.

Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

Qualifications

• Master's Degree by date of hire; Two years of experience in higher education advising, student recruitment/retention or related student service.
• Or Bachelor's Degree by date of hire; Three years of sales or recruitment experience with frequent client contact; demonstrates initiative and leadership.

Responsibilities

• Recruitment and Outreach: be the primary enrollment representative for prospective and current students; conduct timely outreach via phone, email, text, and virtual appointments.
• Student Success and Retention: provide one-on-one academic and personal support to ensure progress and completion of programs.
• CRM & Enrollment Management: use Slate to document interactions, maintain records, manage caseload, and run campaigns.
• Collaboration and Coordination: work with Admissions, Financial Aid, Registrar, advising, faculty, and partners; coordinate programming and events.
• Academic Progress Monitoring and Student Success: monitor progress with reporting tools and ensure academic standards.
• Student Recruitment, Outreach, and Retention Initiatives: develop outreach activities, engage underrepresented populations, and drive enrollment growth.

Skills

Recruitment outreach

Student support

Communication

Collaboration

Education

Master's Degree

Bachelor's Degree

Tools

Slate CRM

Microsoft Office

Job description

Description

Enrollment Specialist, 12-month term appointment with reappointment contingent on job performance, in SIU Online and Extended Campus at Southern Illinois University Carbondale. This position may be based in Chicago, IL, Atlanta, GA, or Texas.

Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

Examples of Duties

• Recruitment and Outreach:
  • Serve as the primary enrollment representative for assignedprospective and current students.
  • Conduct timely outreach to prospective students through phone,email, text messaging, virtual appointments, and othercommunication channels.
  • Respond to new student inquiries within establisheddepartmental service-level expectations.
  • Participate in recruitment events including virtual informationsessions, webinars, college fairs, employer events, militaryoutreach, and community partner events.
  • Develop relationships with community colleges, employerpartners, and other recruitment partners as assigned.
  • Represent the university professionally at recruitmentactivities.
  • Assist with orientation and enrollment events.
  • Build relationships with prospective students to understandeducational goals and recommend appropriate academic programs.
  • Guide prospective students through the admissions process frominquiry through enrollment.
  • Assist students with application completion, admissionsrequirements, document submission, financial aid referrals,registration, and onboarding.
  • Conduct individualized enrollment consultations via phone,video conference, and in person when appropriate.
  • Maintain ongoing communication with students throughout theenrollment funnel to encourage application completion andenrollment.
  • Monitor retention trends and provide insights to support annualplanning.
• Student Success and Retention:
  • Provide one-on-one academic and personal support to ensurestudents' successful progress and completion of theirprograms.
  • Respond to student inquiries within 24-48 hours and engage inproactive outreach to maintain student engagement andsatisfaction.
  • Assist students in exploring academic options and connect themwith necessary resources such as tutoring and counseling.
  • Encourage continued enrollment through registration remindersand academic milestone communications.
  • Build meaningful academic relationships and support students indeveloping skills and attitudes for success.
• CRM & Enrollment Management:
  • Utilize CRM systems (such as Slate) to document all studentinteractions and manage communication workflows.
  • Maintain accurate student records and detailed activitynotes.
  • Manage assigned enrollment caseload while meeting departmentalresponse time expectations.
  • Complete daily follow-up activities for inquiries, applicants,admitted students, and enrolled students.
  • Participate in automated and personalized communicationcampaigns.
  • Monitor enrollment dashboards and reports to prioritizeoutreach activities.
• Collaboration and Coordination:
  • Work collaboratively with Admissions, Financial Aid, Registrar,Academic Advising, faculty, program directors, marketing, and otheruniversity offices.
  • Serve as a liaison to students, faculty, staff, and externalgroups regarding academic success.
  • Assist with planning and implementing student programmingactivities, including orientation, workshops, and joint programmingwith community entities.
  • Participate in regular meetings with Extended Campus leadershipto monitor and report on student academic progress.
• Academic Progress Monitoring and Student Success:
  • Accountable to the SIU Online and Extended Campus leadership tomonitor student academic progress through a variety of reportingtools. Works closely and collaboratively with students, faculty,and staff to ensure academic success.
  • Utilizes a variety of university data and programmaticdirection to promote academic standards and student success.
  • Supports academic assessment data collection and reporting incollaboration with academic units.
  • Performs need assessment, evaluates and analyzes studentsupport service effectiveness, develops recommendations,implements, and takes appropriate action(s) to ensure efficienciesand accuracy.
  • Enacts knowledge of reporting tools with clarity to assure thatthe student data is accurate.
• Student Recruitment, Outreach, and Retention Initiatives:
  • Enhance recruitment efforts; reports on the viability ofrecruitment efforts for annual planning purposes.
  • Guide students, develop and organize outreach activities, andraise awareness of SIU programs and student services.
  • Use problem-solving skills to create, sustain, and enactappropriate recruitment outreach activities.
  • Responsible for developing, planning, and implementingrecruitment initiatives for students, including under-representedpopulations.
  • Build connections with school counselors, administrators,faculty members, and other partners to promote outreach activitiesand recruitment of students.
  • Monitor retention trends and provide insights to SIU ExtendedCampus and academic units.
  • Assist with creating and implementing recruitment strategies toincrease awareness and enrollment growth efforts.
  • Assist with internal coordination of student recruitment andretention management goals utilizing specific knowledge gained ofprospective student trends, admissions decisions, registrationcriteria, financial aid, academic performance, careers, scholarshipinformation, and deadlines.

7. Other duties as assigned.

Qualifications

Minimum Requirements

• Master's Degree by date of hire; Two years of experience in higher education advising, student recruitment/retention or related student service. Demonstrates a proactive and innovative approach to leadership that resulted in appropriate demonstrated outcomes.

OR

• Bachelor’s Degree by date of hire; Three years of sales or recruitment experience with frequent client contact; Demonstrates an initiative-taking and innovative approach to leadership that resulted in appropriate demonstrated outcomes.

Contact

Taylor Presley, [e-mail]

Supplemental Information

SIU Online and Extended Campus is composed of a group of cohesive units that work collaboratively to maintain and enhance SIU’s online and distance education options and provide exceptional support and service to Salukis across the U.S. New team members are welcomed into an encouraging environment that believes in teamwork and strives to meet the needs of students no matter where they are on the map.