Enrollment & Student Services Concierge

Virginia's Community College System; Richmond (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Laurel Ridge Community College seeks an Enrollment Services Specialist to provide Welcome Desk coverage and assist students and visitors with admissions, advising and financial aid processes.

The role involves interpreting Virginia state law for residency status, coordinating with coaches and orientation teams, and using SIS for enrollment tasks. Evening coverage may be required; in-person work at Middletown Campus is expected.

Qualifications

• Proven ability to communicate both orally and in writing to a diverse population.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to interpret policies and apply procedures to determine accurate student status and enrollment steps.
• Ability to maintain confidentiality of student records per regulations.

Responsibilities

• Provide Welcome Desk coverage and serve as first contact for students, visitors, and community members.
• Assist current and prospective students with information via email, phone, chat and in person.
• Support new student processes by guiding students to coaches, orientation, advising and financial aid resources.
• Review domicile documentation and determine tuition status per Virginia state law and SCHEV guidelines.
• Utilize SIS to resolve admissions holds, update data, and process residency changes.
• Collaborate with Student Services departments to support college-wide initiatives.
• Perform other duties as assigned and cover evening shifts as needed.

Skills

Customer service

Written communication

Project prioritization

Policy interpretation

Confidentiality

Diversity service

Tools

SIS

Microsoft Office

Job description

Laurel Ridge Community College seeks an Enrollment Services Specialist to provide Welcome Desk coverage and assist students and visitors with admissions, advising and financial aid processes.

The role involves interpreting Virginia state law for residency status, coordinating with coaches and orientation teams, and using SIS for enrollment tasks. Evening coverage may be required; in-person work at Middletown Campus is expected.