Enrollment Services Specialist - Frontline Student Support

Laurel Ridge Community College; Middletown (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Job summary

Laurel Ridge Community College is seeking an Enrollment Services Specialist (Education Support Specialist II) to deliver high-quality frontline service at the Middletown Campus. You will greet students and visitors, guide them through admissions, financial aid, and residency processes, and resolve enrollment issues using the SIS system.

This role demands strong communication and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Proven ability to deliver high-quality customer service in a fast-paced environment.
• Effective written and oral communication with diverse student populations.
• Ability to manage multiple tasks and deadlines while maintaining confidentiality.

Responsibilities

• Provide Welcome Desk coverage and respond to student, visitor, and staff inquiries.
• Assist with admissions, advising, financial aid, and residency processes as needed.
• Use SIS to resolve holds, data changes, and enrollment requests; maintain accurate records.

Skills

Customer service

Communication

Multitasking

Office software

Education

Higher education experience

Tools

SIS

Job description

Laurel Ridge Community College is seeking an Enrollment Services Specialist (Education Support Specialist II) to deliver high-quality frontline service at the Middletown Campus. You will greet students and visitors, guide them through admissions, financial aid, and residency processes, and resolve enrollment issues using the SIS system.

This role demands strong communication and the ability to handle multiple tasks in a fast-paced environment.