Student Enrollment & Support Specialist

Laurel Ridge Community College; Virginia (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Laurel Ridge Community College is seeking an Enrollment Services Specialist to provide Welcome Desk coverage and the first point of contact for students, visitors, and community members. The role supports the new student process through coaching, orientation, advising, and financial aid connections.

Responsibilities include reviewing domicile documentation to determine tuition status under Virginia law, using SIS for enrollment tasks, and collaborating with Student Services.

Qualifications

• Proven ability to communicate orally and in writing to a diverse population.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Demonstrated confidentiality and integrity of student records and sensitive information.
• Experience delivering high-level professional service to diverse individuals.
• Knowledge of office practices, techniques and technology.

Responsibilities

• Provide Welcome Desk coverage and be the first point of contact for students, visitors, and community members.
• Support students during the new student process by connecting them to coaches, orientation, advising, and financial aid.
• Review domicile documentation and determine tuition status according to Virginia state law and SCHEV guidelines.
• Use SIS to facilitate enrollment services, including resolving admissions holds and residency updates.
• Collaborate with Student Services and other departments; may provide backup evening coverage.

Skills

Customer service

Communication

Multitasking

Policy interpretation

Tools

SIS

Job description

Laurel Ridge Community College is seeking an Enrollment Services Specialist to provide Welcome Desk coverage and the first point of contact for students, visitors, and community members. The role supports the new student process through coaching, orientation, advising, and financial aid connections.

Responsibilities include reviewing domicile documentation to determine tuition status under Virginia law, using SIS for enrollment tasks, and collaborating with Student Services.