Enrollment Specialist

Platinum Coastal Group; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site team member to help individuals understand enrollment options and complete the process. This role emphasizes direct customer interaction and precise recordkeeping.

A strong candidate is personable, dependable, and organized, comfortable starting conversations in a fast-paced environment. Prior related experience is helpful but not required.

Qualifications

• Personable, dependable and organized with professional communication.
• Comfortable initiating conversations in a fast-moving environment.
• Related experience helps but is not required.

Responsibilities

• Meet with individuals face to face to assess needs.
• Explain enrollment options, requirements and next steps.
• Assist with forms and routine enrollment questions.
• Follow up on incomplete items and maintain records.

Skills

Customer service

Entry-level

Job description

The opportunity:

This entry-level role helps individuals understand available enrollment options and complete the appropriate process.

IN-PERSON

• PEOPLE-FACING


• ON-SITE

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A Typical Day May Include

• Meet with individuals face to face to understand their needs


• Explain options, requirements, and next steps


• Assist with forms and routine enrollment questions


• Follow up on incomplete items and maintain accurate records

Candidate profile:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer service,customer,entry-level