Enrollment Specialist

Kids for the Future; Raleigh (NC); On-site; USD 37,000 - 46,000; Full time

Job summary

Kids for the Future is seeking an Enrollment Specialist to guide prospective students through the admissions process with empathy and efficiency. The role emphasizes accurate data entry, CRM and SIS navigation, and delivering high-quality customer service while maintaining organized records and deadlines.

The position requires strong communication, time management, and office support skills, with experience in higher education admissions or student services preferred.

Qualifications

• Holds a high school diploma or equivalent.
• Prefers an associate degree or higher in business, communications, or a related field.
• Brings at least two years of experience in a customer service, administrative, or enrollment setting.
• Demonstrates a proven track record of managing high-volume data entry and record keeping.

Responsibilities

• Delivers exceptional customer service to prospective students via phone, email, and in-person channels.
• Performs accurate data entry to maintain up-to-date applicant files and institutional records.
• Navigates CRM software and student information systems to track applicant progress and manage communication pipelines.
• Provides comprehensive administrative assistance to support the admissions team and daily office operations.
• Maintains meticulous record keeping standards to ensure compliance with institutional policies.
• Practices strong time management to balance high-volume tasks and meet enrollment deadlines.
• Applies effective conflict resolution strategies to address applicant concerns and turn challenges into positive outcomes.
• Utilizes Microsoft Office applications to generate reports and draft correspondence.

Skills

Customer service

Data entry

CRM software

Microsoft Office

Phone etiquette

Time management

Record keeping

Education

High school diploma or equivalent

Associate degree or higher in business, communications, or related field

Tools

CRM software

Student Information Systems

Microsoft Office

Job description

• Base Pay $41,600.00 / Year

Description

You play a vital role in shaping the student experience from the very first interaction. As an Enrollment Specialist, you guide prospective students through the admissions process with empathy and efficiency.

You serve as the primary guide for applicants, answering questions, resolving issues, and ensuring a smooth transition into our academic programs. Your daily efforts directly impact student success and help our institution grow.

Job Duties and Responsibilities

• Delivers exceptional customer service to prospective students via phone, email, and in-person channels.
• Performs accurate data entry to maintain up-to-date applicant files and institutional records.
• Navigates CRM software and student information systems to track applicant progress and manage communication pipelines.
• Provides comprehensive administrative assistance to support the admissions team and daily office operations.
• Maintains meticulous record keeping standards to ensure compliance with institutional policies.
• Practices strong time management to balance high-volume tasks and meet strict enrollment deadlines.
• Applies effective conflict resolution strategies to address applicant concerns and turn challenges into positive outcomes.
• Utilizes Microsoft Office applications to generate reports, draft correspondence, and organize key enrollment data.

Required Qualifications

Education

• Holds a high school diploma or equivalent.
• Prefers an associate degree or higher in business, communications, or a related field.

Experience

• Brings at least two years of experience in a customer service, administrative, or enrollment setting.
• Demonstrates a proven track record of managing high-volume data entry and record keeping.

Knowledge/Skills

• Possesses advanced proficiency in Microsoft Office and modern CRM software.
• Communicates clearly and professionally, utilizing excellent phone etiquette.
• Exhibits strong time management and organizational habits.
• Navigates complex student information systems with ease and accuracy.

Preferred Qualifications

• Experience working in higher education admissions or student services.
• Familiarity with specific institutional student information systems currently in the market.

Physical Requirements/Work Conditions

• Operates in a standard office environment utilizing computers and office equipment for extended periods.
• Communicates frequently through telephone and virtual meeting platforms.
• Lifts office supplies and document boxes weighing up to twenty pounds as needed.