Student Financial Management Specialist

Georgia State University; Dunwoody (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plan

Job summary

Georgia State University is seeking a Student Financial Management Center Specialist for the Atlanta campus. You will provide high-volume, in-person and phone assistance about financial aid and student accounts, ensuring accurate information and compliant processing.

The role includes outreach activities to support enrollment and retention, counseling on enrollment management, and collaboration with university staff. Salary starts around $42,000 with full benefits and a Monday–Friday schedule.

Qualifications

• Bachelor's degree and one year of experience or combination of education and related experience.
• Preference will be given to applicants with customer service experience.
• Working knowledge of Banner and Microsoft Office (Excel, Word) is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Provides information to students, parents, colleagues, and the university community regarding financial aid and student accounts via phone and in-person in accordance with regulations.
• Reviews the accuracy of financial aid applications and verifies information with supporting documentation.
• Evaluates financial circumstances to determine appropriate student account payment options.
• Assist with community outreach including calling campaigns and financial management workshops and orientation presentations.
• Counsel students on enrollment management issues from orientation through enrollment and after.

Skills

Customer service

Communication skills

Microsoft Office

Banner

Excel

Word

Education

Bachelor's degree

Tools

Banner

Microsoft Office

Job description

Student Financial Management Center Specialist: Student Financial Management Center

We are looking for a Student Financial Management Specialist to serve in Student Financial Management Center at our Atlanta campus. The specialist is primarily responsible for providing excellent in-person and telephone customer service within a high-volume environment to students, parents, and the university community about financial aid student account processes. This position is also responsible for assisting with outreach efforts to help support enrollment and retention objectives.

WHAT MAKES THE STUDENT FINANCIAL MANAGEMENT CENTER AID GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with a variety of partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

Here Is What You Will Do

• Provides information to students, parents, colleagues, and the university community regarding financial aid and student accounts via phone and in-person in accordance with federal, state, Board of Regents, and institutional regulations. Investigates and provides solutions regarding financial aid and student account customer issues.
• Reviews the accuracy of financial aid applications and verifies application information with supporting documentation.
• Evaluates financial circumstances to determine appropriate student account payment options.
• Assist with community outreach efforts including conducting calling campaigns as well as conducting financial management workshops and orientation presentations to students, parents, and other University staff and other key groups.
• Counsel students on a variety of enrollment management issues to include all aspects from orientation to enrollment and after, including but not limited to admissions, registration, and academic records.

Minimum Hiring Qualifications

Bachelor's degree and one year of experience; or combination of education and related experience.

Preferred Hiring Qualifications

Preference will be given to applicants with customer service experience. Financial Aid and student accounts experience is preferred but not required. Working knowledge of Banner and Microsoft Office (Excel, Word) is a plus. Excellent written and verbal communication skills.

Salary offers will be determined based on the candidate’s qualifications in relation to the Minimum Hiring Standards. Candidates earlier in their careers are typically offered salaries closer to the minimum of the hiring range, while those with more advanced or relevant experience may be considered for compensation at or above the hiring range.

College/Business Unit

Provost & VP Academic Affairs

Department

Student Financial Counsel Center

Location

Dunwoody Campus

Shift

M-F, 8:30AM-5:15PM

Salary

$42,000

Pay Grade

15

FLSA Status

Non-Exempt

Job Type

Full Time (Benefits Eligible)

Georgia State University Values

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.