Enrollment Services Specialist: High-Impact Outreach

SJVC San Joaquin Valley College, Inc.; United States; On-site; USD 33,000 - 39,000; Full time

Job summary

San Joaquin Valley College, Inc. is seeking an Enrollment Services Associate in the United States. The role focuses on delivering timely, accurate, and compliant information with excellent customer service to prospective and enrolled students.

The starting pay range is $24.00 - $28.00 per hour. Responsibilities include interviewing candidates, guiding them through programs, and maintaining follow-up through matriculation.

Qualifications

• Bachelor degree preferred; Associate degree required.
• Minimum of 3 years of high-volume, fast-paced customer service.
• Enrollment Services/Admissions or non-durable sales experience a plus.
• Superior organizational, problem-solving, multi-tasking, and time management skills.
• Excellent interpersonal, written, and oral communication.
• Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint.

Responsibilities

• Schedule and conduct interviews with prospective students and provide complete and accurate information on programs, outcomes, services and financial considerations.
• Follow up with interviewed and enrolled students through matriculation.
• Communicate campus program offerings accurately and coordinate with Student Finance for next steps.
• Update Student Information System with detailed notes after each contact.
• Meet or exceed performance metrics and production goals.
• Maintain effective communication with all college departments.

Skills

Customer service

Outbound calls

Communication skills

Time management

Education

Associate degree

Bachelor degree preferred

Tools

Microsoft Office

CRM systems

Job description

San Joaquin Valley College, Inc. is seeking an Enrollment Services Associate in the United States. The role focuses on delivering timely, accurate, and compliant information with excellent customer service to prospective and enrolled students.

The starting pay range is $24.00 - $28.00 per hour. Responsibilities include interviewing candidates, guiding them through programs, and maintaining follow-up through matriculation.