Enrollment Services Specialist — High-Volume Outreach

Ember Education; Sacramento (CA); Hybrid; USD 34,000 - 40,000; Full time

Job summary

San Joaquin Valley College Inc. is seeking an Enrollment Services Associate to guide prospective students through the enrollment journey in a fast-paced environment.

You will conduct interviews, share accurate program information, and support informed enrollment decisions while maintaining ongoing engagement through matriculation. The role emphasizes relationship-building, performance-driven goals, and collaboration with Student Finance and other departments to provide clear next steps.

Qualifications

• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Experience in admissions, enrollment services, recruiting, inside sales, consultative sales, customer retention, student services, call-center operations, or other relationship-based environments preferred.
• Demonstrated history of meeting performance goals, managing competing priorities, and succeeding in fast-paced environments preferred.
• Professional stability, persistence, initiative, and customer engagement skills may be considered with formal education and experience.
• Strong organizational, problem-solving, multitasking, time management, interpersonal, written, and oral communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Visio, Excel, and PowerPoint.

Responsibilities

• Ensure compliance with laws, regulations, recruiting standards, and conduct and ethics expectations.
• Conduct high-volume outreach and interviews with prospective students, providing accurate information about programs, outcomes, student services, and financial considerations.
• Maintain timely follow-up with prospective, interviewed, and enrolled students through matriculation.
• Meet or exceed performance, activity, and enrollment goals while maintaining compliance and student-centered service standards.
• Use consultative communication to identify student goals, address concerns, overcome barriers, and support informed educational decisions.
• Document student contact and manage enrollment workflows in the Student Information System.
• Maintain knowledge of program offerings, enrollment requirements, and financial considerations; use resources and subject matter experts as needed.
• Partner with Student Finance and other departments to provide students with clear information and next steps.
• Assist students with application and enrollment timelines, including required information and documentation before class starts.
• Prepare for and participate in student review meetings; use tools and data to balance interview and follow-up priorities.
• Develop professional relationships that generate inquiries and referrals.
• Provide accurate and timely enrollment forecasts.
• Demonstrate adaptability, initiative, accountability, self-management, problem-solving, multitasking, and time management skills.
• Collaborate with colleagues, departments, and the campus community to support enrollment objectives.
• Completes other duties as assigned.

Skills

Relationship Building

Communication

Time Management

Problem-Solving

Adaptability

Accountability

Education

Associate's degree or higher

Tools

Microsoft Office Suite

Outlook

Word

Visio

Excel

PowerPoint

Job description

San Joaquin Valley College Inc. is seeking an Enrollment Services Associate to guide prospective students through the enrollment journey in a fast-paced environment.

You will conduct interviews, share accurate program information, and support informed enrollment decisions while maintaining ongoing engagement through matriculation. The role emphasizes relationship-building, performance-driven goals, and collaboration with Student Finance and other departments to provide clear next steps.