Administrative Assistant I, Enrollment Management - Middlesex Community College

Middlesex Community College; Lowell (MA); On-site; USD 50,000 - 62,000; Full time

Job summary

Middlesex Community College seeks an Administrative Assistant I in Lowell, MA. You will provide front-line support for Enrollment Management, handling inquiries, guiding students, and assisting in admissions, registration, and records processing.

You will use MCC systems like Banner, Navigate, DegreeWorks, and Blackboard, maintaining confidentiality and accuracy in student data while supporting outreach and graduation activities.

Qualifications

• Two years of full-time or equivalent part-time experience in office administration or management.
• Associate's or higher degree may substitute for required experience.
• Substitutions: degreed candidates may replace parts of the experience.

Responsibilities

• Provide front-line customer service and answer main Line, 800 lines, and email inquiries with accurate guidance.
• Assist current and prospective students with admissions, registration, and enrollment-related processes.
• Coordinate with Admissions, Registrar, and Enrollment Services for smooth operations.
• Process student transactions and maintain records in Banner and college systems.
• Assist students with MCC Portal, Navigate, DegreeWorks, Blackboard, and other platforms.
• Safeguard FERPA confidentiality and handle authorized requests for student records.

Skills

Customer service

Admissions

Enrollment processes

Record maintenance

Education

Associate's degree in business administration or public administration

Tools

Banner

Navigate

DegreeWorks

Blackboard

Etrieve/SoftDocs

Job description

Middlesex Community College

Middlesex Community College (MCC) is one of the largest community colleges in the Commonwealth, employing people in full-time, part-time, faculty, professional, administrative, and support positions at campuses in both Lowell and Bedford, and online. We are focused on equity to transform lives and shape futures. MCC values equity and inclusion as the foundation for excellence, innovation, and success for our employees and students. MCC is committed to a policy of affirmative action, equal opportunity, equal education, non-discrimination, and diversity to provide a learning and working environment that values the diverse backgrounds of all students and employees. MCC strives for a faculty and staff that reflect its richly diverse community of students. Women, people of color, persons with disabilities and others are strongly encouraged to apply. Applications for employment are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status. Middlesex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's affirmative action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Prospective employees are encouraged to review the College's Annual Safety & Security Report, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: https://www.middlesex.mass.edu/disclosurestatements/campsecrpt.aspx

Position Title: Administrative Assistant I, Enrollment Management - Middlesex Community College

Location: Lowell, MA Category: Full-time Staff Job Type: Full-time Posted On: Thu Sep 24 2026

Job Description:

Title: Administrative Assistant I

Unit: AFSCME, Unit I

Department: Enrollment Management Center

Reports to: Associate Director of Enrollment Management Center

Date: September 24, 2026

General Summary: The Administrative Assistant I provides comprehensive front-line support within the Enrollment Management Center, serving as a primary point of contact for students, prospective students, families, faculty, staff, and the public. The position responds to telephone, email, voicemail, and in-person inquiries; provides accurate information regarding College programs, policies, and enrollment processes; assists students in navigating College systems and services; and performs a broad range of administrative and student records functions in support of Enrollment Services.

Duties and Responsibilities:

• Provides front-line customer service and telephone coverage, responding to calls to the College's main and 800 lines, Enrollment Communications voicemail and email, and other inquiries. Provides accurate information and appropriately refers or escalates complex matters.
• Assists current and prospective students with admissions, registration, enrollment, retention, withdrawal, transfer, graduation, placement, advising, and related processes, including requirements for selective programs and international students.
• Provides cross-functional coverage and administrative support for Enrollment Services areas, including Admissions, the Student Information Center, Enrollment Management, the Registrar's Office, and other departments as needed.
• Processes student transactions and maintains accurate records in BANNER and other College systems, including applications, registrations, add/drop and withdrawal requests, demographic and program changes, prerequisite overrides, enrollment and graduation verifications, transfer credit documentation, residency forms, and other student records.
• Assists students with navigating College technology and systems, including the MCC Portal, Navigate, DegreeWorks, Blackboard, Etrieve/SoftDocs, and other platforms; provides assistance with account access, passwords, registration, placement, transcripts, degree audits, and related functions.
• Provides information regarding FERPA and safeguards confidential student information in accordance with College policies and applicable law. Processes authorized requests for student records, including subpoenas and custodial/non-custodial requests, in accordance with established procedures.
• Processes student payments and related transactions, including credit card payments, cashier reconciliation, receipts, and follow-up regarding unsuccessful payments; provides general payment guidance to students.
• Supports admissions and enrollment outreach initiatives, including welcome calls, registration outreach, class cancellation notifications, surveys, and other special projects.
• Supports graduation and commencement processes, including reviewing graduation applications, awarding degrees and honors, processing diploma and cap-and-gown information, generating reports, and assisting with graduation communications and records.
• Processes, maintains, scans, and electronically files student records and supporting documentation; reviews data and edit reports to identify and correct errors and supports accurate institutional and state reporting.
• Assists with transcript processing, including generating official transcripts, researching archived records, locating incoming transcripts, and processing transfer-related documentation.
• Processes specialized and bulk registrations and maintains student cohort information for designated College programs, grants, partnerships, and initiatives.
• Coordinates with faculty, advisors, counselors, Enrollment Services staff, and other College departments to resolve student concerns and ensure appropriate follow-up.
• Responds to the designated College emergency line and appropriately directs emergency calls to 911 or College Public Safety in accordance with established procedures.
• Trains new employees and provides training and technical guidance to part-time employees and student workers.
• Performs general administrative functions, including processing mail and webmail, maintaining electronic files and program materials, preparing correspondence and reports, maintaining office supplies, and supporting office operations.
• Maintains current knowledge of Enrollment Services and College policies, procedures, programs, systems, and resources.
• Performs related duties as required.

Job Requirements:

• Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below.
• Substitutions:
  • An Associate's or higher degree with a major in business administration, business management, or public administration may be substituted for the required experience.*
  • An Associate's or higher degree with a major other than in business administration, business management, or public administration may be substituted for a maximum of one year of the required experience. *

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed

Preferred Qualifications:

• Comprehensive understanding of office management principles, encompassing proficiency in the utilization and applications of various general office equipment.
• Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
• Ability to analyze and determine the applicability of data, to draw conclusions, and to make appropriate recommendations.
• Proficiency in comprehending and communicating written and oral instructions effectively, ensuring precision and clarity in both understanding and delivering information.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to write concisely, to express thoughts clearly, and to develop ideas in a logical sequence.
• Ability to assemble items of information in accordance with established procedures. Ability to determine proper format and procedure for assembling items of information.
• Ability to maintain accurate records.
• Ability to communicate effectively in oral expression.
• Ability to deal tactfully with others.
• Ability to establish rapport and maintain harmonious working relationships with persons from varied ethnic, cultural, and/or economic backgrounds.
• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates, and available resources; controlling work through periodic reviews and /or evaluations; determining subordinates' training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.
• Ability to exercise sound judgment.
• Ability to exercise discretion in handling confidential information.
• Ability to learn and effectively use Banner, Microsoft Office software, and other department applications.
• Bilingual skills a plus

Additional Information:

Salary Range: $55,966.04 is the starting salary at Step 1 of an AFSCME Grade 15 position. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits, which include:

• High-quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
• Competitive Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low-cost basic and optional life insurance
• Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
• 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
• Tuition Benefits for employees and dependents at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Professional Development and Continuing Education opportunities
• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
• Access to the Commonwealth's Mass4You, employee assistance program
• Free employee