Enrollment Services Associate - Student Records & Access

West Virginia University; Keyser (WV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

37.5-hour work week

13 paid holidays (staff holiday)

15 annual leave days per year

18 sick days per year

Health insurance and other benefits

401(a) retirement with 6% match

Wellness programs

Job summary

West Virginia University Potomac State College, located in Keyser, WV, is seeking an Admissions Assistant to provide comprehensive administrative support for the Enrollment Services Office. You will assist with admissions processing, schedule management, and frontline student inquiries while ensuring accurate records and student data in Banner/STAR and Slate.

The role involves coordinating events, processing documents, and collaborating with campus partners to deliver responsive service.

Qualifications

• Associates degree required; college or university environment preferred.
• 6–12 months of related office experience recommended; equivalent combinations will be considered.
• Proficient in handling confidential information and producing accurate records.

Responsibilities

• Assist with admissions processing and data entry, including changes to majors and addresses.
• Upload and maintain admissions records in Banner Document Management and Slate.
• Process transcripts and required admissions documents.
• Enter course schedules, adjust schedules, and print schedules.
• Use Banner/STAR and Slate to manage recruitment information.
• Provide frontline enrollment information to students, families, and campus partners.
• Maintain confidentiality and security of student records.

Skills

Customer service skills

Communication skills

Organization & time management

Attention to detail

Technology proficiency

Data entry & records management

Problem solving & decision making

Confidentiality & discretion

Interpersonal skills

Teamwork & collaboration

Adaptability & flexibility

Administrative & office management

Financial & purchasing skills

Professionalism & initiative

Education

Associates degree

Tools

Banner/STAR

Slate

Document management systems

Microsoft Office

Job description

West Virginia University Potomac State College, located in Keyser, WV, is seeking an Admissions Assistant to provide comprehensive administrative support for the Enrollment Services Office. You will assist with admissions processing, schedule management, and frontline student inquiries while ensuring accurate records and student data in Banner/STAR and Slate.

The role involves coordinating events, processing documents, and collaborating with campus partners to deliver responsive service.