Admissions Office Specialist

Washington State University; United States; On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Paid sick and vacation leave

Paid holidays

Medical insurance

Dental insurance

Life insurance

Disability insurance

Retirement

Deferred compensation

Training and development

Employee tuition waiver

Job summary

Washington State University is seeking an Office Assistant 2 for the Office of Admissions in Pullman, WA. This full-time role supports front-line customer service, processes undergraduate applications, and handles records with discretion to ensure smooth admissions operations.

You will answer phones, assist visitors, and coordinate with offices across campus while maintaining confidential information and delivering exceptional service to prospective students and families.

Qualifications

• Required: High School graduation or equivalent and one year of clerical experience.
• Required: Customer service experience.
• Strong computer skills with MS Office including Word, Excel and Outlook.
• Ability to handle confidential documents and information.
• Strong verbal and written communication skills.
• Experience working with confidential records.
• Experience serving as a point of contact in an office environment.

Responsibilities

• Provide front-line customer service to prospective students and families.
• Answer phones and respond to basic questions about the admission process.
• Assist walk-in visitors and connect them with appropriate university resources.
• Review and process undergraduate applications for admission under supervision.
• Maintain confidential student records and support clerical tasks.

Skills

Customer service

Microsoft Office

Verbal communication

Written communication

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Washington State University is seeking an Office Assistant 2 for the Office of Admissions in Pullman, WA. This full-time role supports front-line customer service, processes undergraduate applications, and handles records with discretion to ensure smooth admissions operations.

You will answer phones, assist visitors, and coordinate with offices across campus while maintaining confidential information and delivering exceptional service to prospective students and families.