Admissions Office Assistant 2 — Front Desk & Records

Washington State University; Pullman (WA); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Benefits package

Tuition waiver

Paid holidays

Job summary

Washington State University’s Office of Admissions in Pullman, WA seeks an Office Assistant 2 to support admissions operations and serve as the first point of contact for prospective students and families. Responsibilities include answering phones, guiding applicants, and processing basic inquiries with discretion and accuracy.

The role focuses on confidential records handling, clerical support, and effective communication to help students navigate the admissions process and contribute to

Qualifications

• High school diploma or equivalent required with at least one year of clerical experience or equivalent education/experience.
• Customer service experience is required.
• Strong computer skills with Microsoft Office (Word, Excel, Outlook).
• Ability to handle confidential documents and information.
• Strong verbal and written communication skills.
• Experience working with confidential records and as a point of contact in an office.

Responsibilities

• Provide front-line customer service to prospective students, families, and visitors.
• Review undergraduate applications for admission and support admissions decisions.
• Manage records and confidential information with discretion.
• Communicate with students and families to keep them informed about admissions steps.
• Perform clerical and operational tasks to ensure efficient admissions processes.

Skills

Customer service

MS Office (Word/Excel/Outlook)

Verbal & written communication

Handling confidential information

Office frontline experience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Washington State University’s Office of Admissions in Pullman, WA seeks an Office Assistant 2 to support admissions operations and serve as the first point of contact for prospective students and families. Responsibilities include answering phones, guiding applicants, and processing basic inquiries with discretion and accuracy.

The role focuses on confidential records handling, clerical support, and effective communication to help students navigate the admissions process and contribute to