Enrollment Services Associate: High-Impact Student Outreach

Ember Education; Ontario (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

San Joaquin Valley College Inc. seeks an Enrollment Services Associate to guide prospective students through the enrollment process in a fast-paced, goal-oriented environment.

You will conduct interviews, provide accurate program information, support informed enrollment decisions, and engage students through matriculation. The role emphasizes relationship-building, managing outreach, and using data to balance interview and follow-up priorities while coordinating with other departments to ensure

Qualifications

• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Experience in admissions, enrollment services, recruiting, inside sales, consultative sales, customer retention, student services, call-center operations, or related fields preferred.
• Strong organizational, problem-solving, multitasking, time management, interpersonal, written, and oral communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Visio, Excel, and PowerPoint.

Responsibilities

• Conduct high-volume outreach and interviews with prospective students, providing accurate information about programs, outcomes, student services, and financial considerations.
• Maintain timely follow-up with prospective, interviewed, and enrolled students through matriculation.
• Document student contact and manage enrollment workflows in the Student Information System.
• Collaborate with Student Finance and other departments to provide students with clear information and next steps.
• Assist students with application and enrollment timelines, including required information and documentation before class starts.

Skills

High-volume customer service

CRM tools

Microsoft Office

Excel

Student information systems

Education

Associate's degree or higher

Job description

San Joaquin Valley College Inc. seeks an Enrollment Services Associate to guide prospective students through the enrollment process in a fast-paced, goal-oriented environment.

You will conduct interviews, provide accurate program information, support informed enrollment decisions, and engage students through matriculation. The role emphasizes relationship-building, managing outreach, and using data to balance interview and follow-up priorities while coordinating with other departments to ensure