Enrollment Ops Director: AI-Enabled, Slate Master

Merrimack College Federal Cu; Andover (MA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Merrimack College seeks a Director of Enrollment Operations to lead the systems, processes, and services supporting undergraduate admission and matriculation. The role includes AI-enabled workflows, data integrity, and collaboration with campus partners to ensure a coordinated student experience on campus.

The Director will supervise Enrollment Operations Specialists, manage Slate and related technologies, and partner with senior admissions leaders to translate recruitment priorities into

Qualifications

• Bachelor’s Degree required; Master’s preferred.
• Experience in higher education or enrollment management is preferred.
• Supervisory or team leadership experience required.

Responsibilities

• Recommend and implement operational improvements to increase efficiency and scalability.
• Oversee Slate and enrollment technologies to support admission and matriculation.
• Lead customer service and enrollment processes across channels.
• Collaborate with campus partners to ensure accurate data exchange and timely information.

Skills

Operations leadership

CRM administration

Data integrity

AI adoption

Cross-functional collaboration

Education

Bachelor’s Degree

Master’s degree preferred

Tools

Slate CRM

Job description

Merrimack College seeks a Director of Enrollment Operations to lead the systems, processes, and services supporting undergraduate admission and matriculation. The role includes AI-enabled workflows, data integrity, and collaboration with campus partners to ensure a coordinated student experience on campus.

The Director will supervise Enrollment Operations Specialists, manage Slate and related technologies, and partner with senior admissions leaders to translate recruitment priorities into