Enrollment Operations Lead — CRM & Student Team

brandeis; États-Unis; Hybride; USD 51 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Life insurance

Tuition assistance

403b retirement match

Résumé du poste

Brandeis University is seeking a Senior Enrollment Operations Coordinator to support both undergraduate and graduate admissions. You will manage application materials in Slate CRM, ensure files are complete for review, and provide professional customer service across email, phone, and SMS to applicants and counselors.

You will hire, train, and supervise a team of student workers, perform data hygiene tasks, and coordinate enrollment communications with the Marketing team, contributing to daily

Qualifications

• BA/BS required.
• 1+ years relevant professional experience.
• Familiarity with CRM systems, preferably Technolutions Slate.
• Basic proficiency in Excel and data management.
• Ability to train and supervise student staff while managing multiple priorities in a fast-paced environment.
• Strong organizational, communication, and customer service skills.

Responsabilités

• Manage the intake and matching of incoming application materials with student records in Slate CRM.
• Ensure student files are complete and ready for review by counselors and recruiters, conducting outreach and follow-up to applicants as necessary.
• Provide professional and timely customer service via email, phone, and SMS to prospective students, current applicants, families, and school counselors.
• Hire, train, and supervise a team of operational student workers who support frontline communications, mail handling, and data entry.
• Execute routine data hygiene protocols, including auditing and consolidating duplicate records within the Slate CRM.
• Ensure that contact cards and other student leads received by counseling staff are entered into the CRM in a timely and accurate manner.
• Monitor data entry processes performed by student staff to ensure accuracy and efficiency.
• Manage and execute the operational communications calendar, including targeted email and SMS campaigns.
• Collaborate closely with the Enrollment Marketing team to ensure communications align with broader recruitment goals and university branding.
• Coordinate day-to-day operational logistics, including mail processing, secure document handling, and ordering and organizing office supplies.
• Assist with preparing materials and staffing events as needed.

Connaissances

CRM familiarity

Excel proficiency

Data management

Customer service

Formation

BA/BS required

Outils

Slate CRM

Description du poste

Brandeis University is seeking a Senior Enrollment Operations Coordinator to support both undergraduate and graduate admissions. You will manage application materials in Slate CRM, ensure files are complete for review, and provide professional customer service across email, phone, and SMS to applicants and counselors.

You will hire, train, and supervise a team of student workers, perform data hygiene tasks, and coordinate enrollment communications with the Marketing team, contributing to daily