Hybrid Enrollment Operations Lead (Slate CRM)

Brandeis University; Waltham (MA); Hybrid; USD 51.000 - 54.000; Vollzeit

Zusammenfassung

Brandeis University in Waltham, MA invites applications for the Senior Enrollment Operations Coordinator. You will support undergraduate and graduate admissions by processing materials in Slate, ensuring files are complete, and delivering professional outreach to applicants and families.

You will lead a small team of student workers, perform data hygiene, maintain CRM data integrity, and coordinate enrollment communications with Marketing.

Qualifikationen

• BA/BS required.
• 1+ years relevant professional experience.
• Familiarity with CRM systems, preferably Slate.
• Proficiency in Excel and data management.
• Ability to train and supervise student staff while managing multiple priorities in a fast-paced environment.
• Strong organizational, communication, and customer service skills.

Aufgaben

• Manage the intake and matching of incoming application materials with student records in Slate CRM.
• Ensure student files are complete and ready for review by counselors and recruiters, conducting outreach and follow-up to applicants as necessary.
• Provide professional and timely customer service via email, phone, and SMS to prospective students, current applicants, families, and school counselors.
• Hire, train, and supervise a team of operational student workers who support frontline communications, mail handling, and data entry.
• Data hygiene: audit and consolidate duplicate records within Slate CRM; ensure timely entry of contact cards and leads.
• Monitor data entry processes performed by student staff to ensure accuracy and efficiency.
• Manage the operational communications calendar, including targeted email and SMS campaigns.
• Collaborate with Enrollment Marketing to align communications with recruitment goals and branding.
• Coordinate day-to-day operational logistics, including mail processing, secure document handling, and office supplies; staff events as needed.

Kenntnisse

CRM systems

Excel

Data management

Staff supervision

Customer service

Communication

Organization

Ausbildung

BA/BS

Tools

Slate CRM

Excel

Jobbeschreibung

Brandeis University in Waltham, MA invites applications for the Senior Enrollment Operations Coordinator. You will support undergraduate and graduate admissions by processing materials in Slate, ensuring files are complete, and delivering professional outreach to applicants and families.

You will lead a small team of student workers, perform data hygiene, maintain CRM data integrity, and coordinate enrollment communications with Marketing.