Senior Enrollment Operations Coordinator

Brandeis University; Waltham (MA); Hybrid; USD 51,000 - 54,000; Full time

Job summary

Brandeis University in Waltham, MA invites applications for the Senior Enrollment Operations Coordinator. You will support undergraduate and graduate admissions by processing materials in Slate, ensuring files are complete, and delivering professional outreach to applicants and families.

You will lead a small team of student workers, perform data hygiene, maintain CRM data integrity, and coordinate enrollment communications with Marketing.

Qualifications

• BA/BS required.
• 1+ years relevant professional experience.
• Familiarity with CRM systems, preferably Slate.
• Proficiency in Excel and data management.
• Ability to train and supervise student staff while managing multiple priorities in a fast-paced environment.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Manage the intake and matching of incoming application materials with student records in Slate CRM.
• Ensure student files are complete and ready for review by counselors and recruiters, conducting outreach and follow-up to applicants as necessary.
• Provide professional and timely customer service via email, phone, and SMS to prospective students, current applicants, families, and school counselors.
• Hire, train, and supervise a team of operational student workers who support frontline communications, mail handling, and data entry.
• Data hygiene: audit and consolidate duplicate records within Slate CRM; ensure timely entry of contact cards and leads.
• Monitor data entry processes performed by student staff to ensure accuracy and efficiency.
• Manage the operational communications calendar, including targeted email and SMS campaigns.
• Collaborate with Enrollment Marketing to align communications with recruitment goals and branding.
• Coordinate day-to-day operational logistics, including mail processing, secure document handling, and office supplies; staff events as needed.

Skills

CRM systems

Excel

Data management

Staff supervision

Customer service

Communication

Organization

Education

BA/BS

Tools

Slate CRM

Excel

Job description

Brandeis University is delighted to announce a career opportunity as the Senior Enrollment Operations Coordinator. At Brandeis, we offer a competitive benefits and compensation package which includes medical, dental and life insurances. If you are looking to advance your career through educational opportunities, Brandeis offers tuition assistance for employees, dependents and spouses. Our 403b retirement savings plan includes a generous match.The Senior Enrollment Operations Coordinator ensures accurate and timely processing of application materials and supports prospective students through professional communication across multiple channels. Leveraging the Slate CRM, they manage operational email and SMS campaigns, supervise a team of operational student workers, and maintain data integrity. This role also provides essential logistical and operational support for both the undergraduate and graduate admissions office, contributing to daily operations, recruitment events, and overarching enrollment strategies.The hiring range for this position is $51k - $54k.This is a hybrid position.Key Responsibilities:Application Workflow and Service SupportManage the intake and matching of incoming application materials with student records in Slate CRM.Ensure student files are complete and ready for review by counselors and recruiters, conducting outreach and follow-up to applicants as necessary.Provide professional and timely customer service via email, phone, and SMS to prospective students, current applicants, families, and school counselors.Hire, train, and supervise a team of operational student workers who support frontline communications, mail handling, and data entry.Data Integrity and Systems HygieneExecute routine data hygiene protocols, including auditing and consolidating duplicate records within the Slate CRM.Ensure that contact cards and other student leads received by counseling staff are entered into the CRM in a timely and accurate manner.Monitor data entry processes performed by student staff to ensure accuracy and efficiency.Operational CommunicationsManage and execute the operational communications calendar, including targeted email and SMS campaigns.Collaborate closely with the Enrollment Marketing team to ensure communications align with broader recruitment goals and university branding.General Office SupportCoordinate day-to-day operational logistics, including mail processing, secure document handling, and ordering and organizing office supplies.Assist with preparing materials and staffing events as needed.Education and Work Experience:BA/BS required.1+ years relevant professional experience.What you need to succeed:Familiarity with CRM systems, preferably Technolutions Slate.Basic proficiency in Excel and data management.Ability to train and supervise student staff while managing multiple priorities in a fast-paced environment.Strong organizational, communication, and customer service skills.Pay Range DisclosureThe University's pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements.Equal Opportunity StatementBrandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a \"protected class\").